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Review of Barclays Bank PLC in Cheltenham 2 out of 10 new

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Posted by Kian Ballantine on Wednesday, 13 Dec 2017.

Poor service, waiting for a long time every time I go in , then the lady walks up down line to take people out off que, after telling her 3 tim s same thing I needed to go counter, young man behind counter was abrupt and rude 🤔
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Review of Barclays Bank PLC in Penrith 10 out of 10 new

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Posted by Michael Martin on Friday, 08 Dec 2017.

I called in at the Penrith Barclays during my holiday to transfer some monies. The service and reception was absolutely first class, so good, so helpful, so re-assuring. I am very thankful I bank with Barclays. Thank you Barclays Penrith
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Review of Barclays Bank in Leeds 4 out of 10 new

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Posted by Roberta Turner on Wednesday, 06 Dec 2017.

I am far from being a technophobe and welcome automation where appropriate but in this branch's case, they've got it totally wrong. If you need to do something that the machine's can't do or they are broken, you are left with only two counters and a wait of 20m. The staff were quite brisk. I would understand that maybe they were a bit overwhelmed by having to deal with all these customers who couldn't use the machines, but I was ignored whilst they just talked to eachother. Also, as of November, this branch has reduced opening hours for 'staff training'. If so many staff have been replaced by machines, how do they need more time for training??
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Review of Barclays Bank in Leeds 10 out of 10

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Posted by Timothy Smith on Tuesday, 28 Nov 2017.

Staff were knowledgeable and helpful. They helped when one of the self service machine broke on me and they made sure that I could use another. They also provided me with an envelope so that I didn't have to carry my confidential paperwork (copy statements) around in the open. That is above and beyond in my opinion.
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Review of Barclays Bank PLC in Penrith 2 out of 10

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Posted by Ags Connolly on Monday, 09 Oct 2017.

The only bank I've ever been to where it was impossible to pay cash into an account. No deposit slips and no cashier desk(!). Two of the three customer terminals were out of order and the queuing system was completely haphazard.
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Review of Barclays Bank in Leeds 2 out of 10

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Posted by Philip Coker on Tuesday, 26 Sep 2017.

If you are going to get rid of all the staff on counter service, pleasetting make sure your machines are actually working.
In the branch on Albion Street in Leeds and the only member if staff was going so slowly with his customer as he was continuing to chat with others. After waiting patiently for ages, I asked the guy with a silly top knot pony tail stood next to him doing nothing to help, but he said he wasn't logged on.
Dismissive, slow and rude staff and machines that are supposed to replace them not working! Sort it out Barclays!

A very annoyed customer!
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Review of Barclays Bank in Leeds 10 out of 10

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Posted by Jenny Curry on Tuesday, 04 Jul 2017.

Really helpful staff, whilst I was sorting out a mortgage application I needed documents certified on two seperate occassions and I also came into branch to change my current account 'extras' due to the recent changes. On all 3 occassions I was seen straight away -no queuing thanks to the new upstairs area. I also found the staff to be knowledgable and helpful. Much better customer service than other banks i have encountered. And reaffirmed why I have always banked with yourselves Thanks Barclays
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Review of Barclays Bank - Pembroke in Pembroke 2 out of 10

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Posted by Michael Coleman Cross on Sunday, 02 Apr 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
It's Barclays.
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Barclays has 6 stores in the UK in our database.



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More details Cheltenham: Barclays Bank PLC, 128 High Street, Town Centre, Cheltenham
More details Leeds: Barclays Bank, 69 Albion Street, Leeds
More details Pembroke: Barclays Bank - Pembroke, 35 Main Street, Pembroke
More details Penrith: Barclays Bank PLC, Market Square, Town Centre, Penrith
More details St Albans: Barclays Bank PLC, 22-24 Upper Marlborough Road, Saint Albans
More details Truro: Barclays Bank PLC, 14 King Street, Truro


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User Opinions of Barclays

Average guest rating:
(5 votes).
Average review rating:
(16 votes).
Overall average rating:
(21 votes).

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Barclays is currently ranked 818 in the directory.
Last month its rank was 804.

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