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Bensons For Beds

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Originally founded in 1950 as a general store, their first bed centre was opened in 1972. In 2011, the new Bensons for Beds business was launched, merging the existing Bensons for Beds, Sleepmasters and Bed Shed brands under one umbrella. Bensons for Beds now has over 270 stores nationwide, including new Comfort Station concept stores and some stores located within Harveys, one of their Steinhoff Group partners.


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Review of Bensons for Beds Chelmsford in Chelmsford 10 out of 10 new

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Posted by Roger Clayton on Tuesday, 26 Sep 2017.

Very helpful in store, not as pushy as dreams, gave me enough time to look around. Deliverymen were great, didnt complain about slightly confined space to maneuver bed- a little tricky to get headboard on as close to wall, removed all rubbish. Gave a ring before coming. Delivery window a little large - 6 hour window so was anywhere from 7-1 and they came 10.30 but not terrible. All in all exactly what i expected.
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Review of Bensons for Beds Brent Cross in London 2 out of 10 new

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Posted by Tejal Shah on Saturday, 23 Sep 2017.

1 star although it is not worthy of any. Ridiculous customer service. Only 3 staff working at the time of our visit. All 3 were so busy with their customers that they didn't even acknowledge others. Waited an hour and one of the staff started serving someone who came after us, saying they were waiting longer - which was a terrible lie, and later changed her response to 'they had an appointment'. Horrible way to treat people. Ended up walking out without any assistance. A waste of time. I'd advice all of you to avoid this store if you can.
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Review of Bensons for Beds Yeovil Harveys in Yeovil 2 out of 10 new

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Posted by Philip Sargent on Friday, 22 Sep 2017.

The staff at Yeovil are really friendly and try to be helpful. One question is, why does the store have a very expensive bed comfort testing unit, but do not use it???
My very poor review is with Bensons for beds Customer service.
If you have no problem with the goods purchased, then all is well.
My wife and I purchased a Grandeur super king zip and link bed. After making the bed for the first time, we were shocked to see how both mattress dipped badly along the centre length of each mattress. It looked decidedly like the bed was very well used and second hand. We had not even slept on it. A decision was made to try it.
4 days later, we complained to the store who advised us to contact customer services team.
3 weeks later they sent FIRA to us. The inspector said"the bed does not look good. It is on the maximum settlement of 35mm which is within our guidlines".
That was that basically. After 8 months of frustration, we have been offered an alternative bed FOC. The bed is a cancellation order and is in a Tewkesbury warehouse. We have asked to visit the warehouse to try the bed. "Can't do that sir. We will deliver the bed to you and if you do not find it comfortable there will be a charge of £760.00 for us to cancel the order and collect the bed"
Mmmm, that's not a great situation.
Interestingly, FIRA a £20 million turnover company who inspect furniture are paid for by furniture manufacturers, wholesalers and distributors. They only get paid if they find against the customer!! They have massively cut down returns to the manufacturer. Their technical data comes from the manufacturers and not the National Bed Federation as Bensons suggest. FIRA will not release the data on how they arrive at their findings. Another brick wall!!!!.
The furniture ombudsman are also paid for by the same people. HOW CAN THESE COMPANIES CLAIM TO
BE INDEPENDENT?
The whole furniture industry is run with no truly independent judicator.
My advise is, DO NOT PURCHASE THIS PRODUCT and if you have a problem with Bensons for beds, then you are in for a very long haul of frustration and costs.
To me, they are modern day pirates who hide behind a very well put together consortium and wording. BEWARE.
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Review of Bensons for Beds Cambridge in Cambridge 4 out of 10 new

Review of Bensons For Beds. Read all reviews of this store.

Posted by Anthony Stal on Wednesday, 20 Sep 2017.

Decent selection of beds and everything looked alright when I walked in, but I quickly realized that they have very little interest in making the situation pain-free, they just want to make a quick sale. I felt rushed through the whole process, and though I made it clear I wanted a bed immediately, I was only told after I swiped my card that pillows, linens, sheets, etc that I had picked out wouldnt be delivered until a week later. When I then asked for a return, I was told that that is impossible. I then read the contract, which stated I was eligible for a cancellation up to 24 hours after purchase. When I brought that up to the salesperson, she scoffed and was visibly annoyed that she might have to complete a return, and then went on to try to sell me alternative things that they do have in stock to keep my from buying the same duvets and linens next door with no delivery time required. Ultimately my bed frame was delivered with a huge crack in it, so now I have to go through customer services to get it replaced. I will edit this review if that process is any less distasteful.
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Products from Bensons For Beds


£1399.99 Bensons for Beds
Bensons for Beds 3 Door + 3 Drawer Wardrobe Henley Two Tone
£1499.99 Bensons for Beds
Divan Bed Set Small Double 120cm 4ft P/T 2+2 Drawer Set Grandeur Graphite Medium
£799.99 Bensons for Beds
Silentnight Divan Bed Set King Size 150cm 5ft Platform Top 4 Drawer On Legs Set Miracoil Elite Chambray
£1399.99 Bensons for Beds
Divan Bed Set Double 135cm 4ft 6 P/T Std Set Grandeur Almond Firm
£1699.99 Bensons for Beds
iGel Single 90cm 3ft Ottoman Divan Set Front Open iGel Orion Toffee
£1499.99 Bensons for Beds
Slumberland Divan Bed Set Double 135cm 4ft 6 Platform 2 Drawer Set Calm Heather
£949.99 Bensons for Beds
Divan Bed Breasley King Size 150cm 5ft Platform Top Standard Set Adaptive Latex 3L/4R Ash
£2199.99 Bensons for Beds
Divan Bed Set King Size 150cm 5ft P/T 4 Drawer Set Heirloom Firm Thistle Highland Zip & Link
£1599.99 Bensons for Beds
Bensons for Beds 2 Door Slider Wardrobe Sicily 200cm Havana/Havana Glass+1 Mirror+Ext Leds
£1099.99 Bensons for Beds
Divan Bed Breasley King Size 150cm 5ft Platform Top 2+2 Drawer Set Adaptive Latex 3L/3R Ash
£1099.99 Bensons for Beds
Bensons for Beds Super King Size 180cm 6ft Bed Frame Ellie Slate Smooth With Light Feet
£1199.99 Bensons for Beds
iGel King Size 150cm 5ft Mattress Virgo Comfort 4 Gold
£99.99 Bensons for Beds
Bensons for Beds Kappa Headboard Double 135cm 4ft 6 Storm Linen Weave
£1499.99 Bensons for Beds
Breasley King Size 150cm 5ft Ottoman Divan Set Front Open Adaptive Latex 5L/3R Nutmeg
£1449.99 Bensons for Beds
Divan Bed Breasley Super King Size 180cm 6ft Platform Top 2 Drawer Set Adaptive Viscoool 2L/3R Pebble
£629.99 Bensons for Beds
Bensons for Beds Double 135cm 4ft 6 Wooden Bed Frame Krystal Antique Nickel
£129.99 Bensons for Beds
Bensons for Beds Super King Size 180cm 6ft H/B Kappa Oatmeal Faux Wool
£419.99 Bensons for Beds
Simply Bensons Trinity Options Platform Top 4 Drawer Small Double Cool Grey Divan Set
£2299.99 Bensons for Beds
Divan Bed Scandi-Flex King Size 150cm 5ft Auto Bed 2C Dk Grey/Wenge 2Xmemory Mattresss Comfort 3/3
£2599.99 Bensons for Beds
Divan Bed Scandi-Flex King Size 150cm 5ft Auto Bed 3C Lt Grey/Oak 2Xmed Mattresss & 2 Xlatex Tops Comfort 3/3
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