Superb service. Buying a bra is usualy an irritating experiance for me... at Boux Avenue Westfield this experiance was transformed by the lovely Roksana, who advised and helped me select the perfect bra from the huge selection on offer. Will definitely come again.
A few months ago I ordered three bras from Bouxavenue via Amazon as they were described to be fully cotton. What I received was very different. But thats not even the worst part. I sent the bras back using the return label provided and did not even think to check my account for the refund. Last month I found out that I was still not reimbursed. I emailed the company through Amazon and never got any reply. Then I called the company directly and was asked to supply the bank statement and the order confirmation. I did that then called them again saying I needed to speak to Brie (the contact name I was given), to my surprise I was told that they don't have Brie in their team. Excellent. I had to retell my story all over again and was assured that the refund would be processed on my card if I give them the full card number. 2 weeks later still no refund. I sent a couple of emails with no reply again. Called them up again. This time I was told there were no notes whatsoever about my order so I had to resend my emails and finally got a reply saying that the refund on my card could not be processed. Why? The Amazon team cannot refund me via Amazon. Again why? I supplied them with my bank details. No response to that. It is very very odd and a daylight robbery.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Nice but quite expensive. They offer a fitting service but i find that every bra is differently sized. Very nice staff though and always happy to assist you. Love the packaging its so pretty.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. I do not understand how I can order a product then get an email confirmation and find out my item is out of stock. The worst part is that the shop didn't even let me know the item is out of stock until I've only received 1/3 of my delivery. I've ordered a bra, pants and rose petals, out of all three I've only received the rose petals. This is suppose to be my friends birthday present. If the item is out of stock then why was my order placed in the first place? I'm feeling very stressed as I now only got one day to get my present. Also I've placed my order on Tuesdays before 11pm around 10:20pm and I've payed for next day delivery. Only today 13/01/2017 I've received 1/3 of my delivery with the other half being out of stock. I will not use this website again, this is the second time this has happened.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Beautiful store ... but they need to sort out their staff. They reluctantly fitted me. All 3 looked at each other when I asked for a fitting and there was a long pause until one finally said that she'll do it. Made me feel like I was asking of an unimaginable thing. Don't be enticed by the free fitting service with this sort of reception. After the fitting I bought a few items and the girls didn't even acknowledge me. Took my payment and bagged my items whilst gossiping about one of their coworkers. Truly unprofessional!
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Friendly staff.
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