Literally, the worst service I have experienced from any company. I don't know how they are still in business when this is how they treat customers.
I bought a TV and when it turned up it was broken and I was told I would have to wait 5 working days for a replacement: not good enough when they can offer next day delivery on new products. I was then (mis)informed on the phone by the Knowhow centre (Curry's so-called customer service centre), and then again by the manager at this store, that I could exchange the broken product for a refund if I brought it into the store. When I took the trouble to travel through London with a bulky TV to collect a replacement product, I was then refused an exchange on the grounds that the product was 'damaged' not 'faulty (who cares - it's broken, it doesn't work, replace it!) and they couldn't accept it and I would have to wait for a redelivery. I was told that would mean arranging a collection (i.e. take time off work) and a redelivery (more time off work) to the original delivery address.
I was then told, after much dispute, wasted time and frustration with ill-informed and incompetent staff, that the product could instead be collected from the store by DPD. Having spoken three more times to KnowHow on the telephone over the following three weeks, I discovered that on three separate occasions the collection was attempted and not made from the Tottenham Court Road store. This was only confirmed after speaking to multiple customer service agents over a period of three weeks and having to wait at least 15 minutes on hold each time before being connected.
When I called again on the 28th, I was informed that the product had been collected on the 20th but that my refund had - for no apparent reason - not yet been processed even though there is a 3-5 day turnaround from receipt. I was then informed that my refund would take another 5 days (I should already have received it by the time of my call on the 28th of the month).
All in all, then, Currys have wasted my time on over a dozen occasions, delivered a faulty product and refused to return my money for a total of 33 days after the original product was purchased and delivered and found faulty.
Based on my experience of this branch and Currys/PC World as a company, the best advice I can give you is: go to John Lewis. I did, in the end, an received the same TV for £10 less with immediate delivery and no problems, not to mention an additional 5 year guarantee not offered by Curry's/PC World.
Everything about this store is terrible. The service is lamentably slow, the staff know almost nothing (the staff member claimed that the 2TB disk was the computer speed!), the music sounds like it's from a 90s aerobics class, but worst of all, they insist of the hard sell on every product. I went to buy a PC, I knew what I wanted, but before I could buy it I was told time and again 'you need to pay for installation', 'you must have insurance', 'you need xyz cover'. No, I don't want it. I found £40 of extras added to my bill for 'cloud services' that I didn't ask for ... don't you know Drive/Dropbox are free? These people are pushy to the point of being a bunch of scammers. Go to John Lewis. Go anywhere. Just avoid this place.
I was warned about how awful it was to shop here - I should have listened. I preordered a tv but had to pay when I arrived. It took 30 mins until someone helped me (even though the manager was just walking around) - when they ran my card they had to call there internal fraud desk - after 30 mins no one answered - my uber left and it cost me 10 quid and in the end I had to ask my brother to run through on his card. Worst experience i have had in a while. No apology and little help. Would never shop here again. Advice - go to John Lewis, I should have done that in the first place.
Today I purchased an HP all-in-one PC. Picked up the box and took it home without looking at the box. Got home and started the process of transferring all my files from my old computer to a USB. When this was almost done, went to open the box of my new computer,excited and looking forward to setting it all up. Imagine my horror/anger/ (choose expletive) to find that the HP I had bought was evidently one that had been returned. The mouse and power cable were just thrown in, cable completely unwrapped. The protective foam was not on the top of the monitor to hold it in place in the box. The keyboard had been put in it's box,but was slung in there and the box was open. The bottom of the mouse is dirty where it's been used, the batteries are still in there and the sensor was flashing as it was rammed in between the bottom foam and the cardboard box. The original owners anti-virus software was still in there too!! I have just been sold a returned PC that has been put straight back out there for sale. I am absolutely livid. The tape on the top of the box was not the original tape, you can see where the original tape had been ripped off. I wish I'd noticed this in the store. This is £650 I've just paid, to be treated like this. How can this type of service be given? Tomorrow morning, first thing I will go back to complain and seek an exchange. I truly can't understand how this can happen. the lady helping us must surely have been aware? On this experience, I strongly recommend against using this branch of Curry's. A very very disappointed customer
Big open store with lots of different sections including a Google Store at the front. Good range of items, especially for a city centre store. Well located near to bus routes and Warren Street and Euston Square Underground Stations. Staff are helpful, friendly and not pushy.
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