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Reviews of Debenhams

Debenhams

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Review of Debenhams in London 4 out of 10 new

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Posted by Paris Sheppard on Thursday, 23 Jun 2016.

I have no problem with the store but I just find the girls on the makeup counters literally so rude and half of them are never even at the counter.. not once has anyone come up and asked me if i need anything when im clearly testing out the products to see what i want
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Review of Debenhams in Bath 2 out of 10 new

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Posted by Joanna G. on Monday, 20 Jun 2016.

Staff too busy talking to notice customers. I stood for few minutes in front of two chatting sales assistants before one of them eventually turned to me unimpressed and asked how can she help me. She wasnt happy about helping me and she was rude.

On 3 separate occasion I went to store to buy a watch and no one was there. Couple of sales assistants saw me but did not come to serve me. Staff doesn't really care about customers service.

One of my favourite stores but really poor customer service. You can do better Debenhams.

This can not carry on otherwise your customers will think the same. Recently I have seen customers looking at the jewelry and watches and they walked away because nobody was on the till. I don't think your buissnes is going that well and staff should not be chatting that much in front if customers.
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Review of Debenhams in Norwich 2 out of 10 new

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Posted by Vilius Ramanauskas on Sunday, 19 Jun 2016.

I purchased a laptop from them Friday afternoon (online) and paid for premium delivery to get it next day. Now it may be DPD's fault, but Debenhams are the ones sending me updates, lying I wasn't it to sign the parcel, hence the missing delivery. I stayed at home all day, whilst they have told me 4 times that the delivery will be delayed, again, this may be DPD.... I gave up, to avoid this happening again I scheduled to pick it up from a local collection point.

Never turned up. I still hope to get my item, but it's not even possible to track it online. Talking to them on the phone? Don't be ridiculous.

Moral: don't buy anything if you need it urgently and don't pay for premium delivery.
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Review of Debenhams in Edinburgh 6 out of 10 new

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Posted by moira souter on Friday, 17 Jun 2016.

It's ok but some other debenhams are nicer. Toilets are very cramped for a large shop. It seems to be a bit all over the place. Some areas you need to take a second lift to
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Review of Debenhams in London 2 out of 10 new

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Posted by Hayz Doll on Friday, 17 Jun 2016.

I've been into debenhams for a bra fitting service a few times now as it's taking me a while to pluck up the courage to get it done. It says you don't need to make an appointment yet no one is ever free, or around. I find this absloutly ridiclous. Debenhams really need to sort it out.

Happy now Ann summers sorted me right out so brought a few bras from there. Told all my girls / sisters don't bother going to debenhams

Debenhams going down hill. 👎🏻👎🏻👎🏻👎🏻
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Review of Debenhams in London 2 out of 10 new

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Posted by Danny Price on Friday, 17 Jun 2016.

I am or I should say was a frequent shopper to debenhams. I am absloutly disgusted how management talk to their staff on the shop floor, not some thing you want to adhear on your shopping experience. Personally felt sorry for the young lady getting an ear bashing on the shop floor. Won't be returning for that reason not professional at all, and if that's what customers are exposed to on the shop floor what are they exposed to behind the scenes. I didn't quite catch the lady's name if you can call her that but I gathered she was a floor manager. I will be taking further action against this. As I have a granddaughter myself and would not like her to b treated like this in a what is suppose to be working and professional evironment.
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Review of Debenhams in Exeter 10 out of 10 new

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Posted by Ed Dark on Wednesday, 15 Jun 2016.

Only place in Exeter I could find a decent suit that doesn't contain any wool ( too itchy). Customer service always excellent.
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Review of Debenhams in Birmingham 6 out of 10 new

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Posted by Monty Howe on Wednesday, 15 Jun 2016.

The sales are great, especially their clothing! Chi kitchen (the pan asian restaurant) has great food and cocktails which I find is good after shopping.
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Review of Debenhams in Lincoln 8 out of 10 new

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Posted by Gary Clark on Wednesday, 15 Jun 2016.

Large store, lots of stock, very close to St Mark's car park. Staff that I've encountered seem to all be really helpful. There's also a bureau de change.
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Review Summary



Debenhams has received a rating of 6.33 out of 10 based on 222 user reviews.


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