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Dunelm

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Review of Dunelm Mill in Preston 2 out of 10 new

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Posted by stephanie pearson on Thursday, 10 Aug 2017.

If you want to see something - dont expect this shop to have stock of what you are looking for. Staff tired and can't be bothered giving you any type of customer service. If you ever contact customer service expect them to give you some spiel about ' everyone shops online now' and wish you a nice day. Don't know what has happened to this company used to be very good.Nothing but a showroom.
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Review of Dunelm Mill in Oxford 6 out of 10 new

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Posted by John Faulkner on Thursday, 10 Aug 2017.

The range of goods and their value for money would earn an easy five stars.
But the store is badly let down by frequent understaffing of the tills leading to long and frustrating queues! Often there are plenty of staff about yet not enough tills open.
Staff are a varied crew, ranging from bright informed and eager to help to some who either haven't been trained or couldn't care less!
Pity, could be excellent and five stars so easily.
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Review of Dunelm Gloucester in Gloucester 2 out of 10

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Posted by Jonty Thomas on Friday, 04 Aug 2017.

Incredibly poor customer service. Learn to put other stuff aside and take your customer through the entire process. Walked out in the end as people's help was very poor even when I was clearly completely out of my depth
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Review of Dunelm Mill in Nottingham 10 out of 10

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Posted by Les Hills on Saturday, 15 Jul 2017.

Staff or colleagues always ready to help. Nice bright store important for visually impaired will call again
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Review of Dunelm Redditch in Redditch 2 out of 10

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Posted by sophie earl on Thursday, 13 Jul 2017.

Awful customer service was in there today with my mother and ask one of the manager (who looked about 20 ) a question about curtains been half price a and he was very rude and didn't wish to help and then just ignored us at the start until I said excuse me THREE times when he did look at me he said "what do you want" and I was a bit taken a back but asked him if they were half price to which he replied "I think they are half price" then walked off.

We did end up buying 2 sets and a throw but I will never be going to spend any money at dunelm again!!!
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Review of Dunelm Mill in Nottingham 10 out of 10

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Posted by Junaid Ahmed on Monday, 03 Jul 2017.

Great for household items. There's nowhere better for curtains and soft furnishings. Excellent customer service. They refunded my purchase despite it being just over the 28 day return period. Friendly staff too.
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Review Summary



Dunelm has received a rating of 6.81 out of 10 based on 42 user reviews.


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Average review rating:
(42 votes).
Overall average rating:
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