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Review of Dyson in London 2 out of 10

Review of Dyson. Read all reviews of this store.

Posted by Lily Lin on Thursday, 12 Oct 2017.

Dyson - a high tech company with old fashioned ways

Dyson Supersonic is the famous 300 pounds hairdryer. It might have great functionalities, the ability to transform frizzy hair, but these are functionalities I will never find out about and this is why:

I bought the Supersonic from Dyson’s website six days ago. The shipping options were very customer-centric, offering morning/evening deliveries even on a Sunday. When my Supersonic finally came on a Sunday morning, it came with marks all over the handle - basically, an imperfect Supersonic. It has gone downhill since then.

I reached out to the customer service team via email asking for an exchange, and they told me that an exchange could only be arranged on a weekday, and could potentially take place anytime between 9 and 5 as this process has been outsourced. Being a university student with no days off, this only return option is no option. Perhaps trying to delay the situation or to avoid an return, customer service asked for my availabilities and assured me that a member of the field service engineer team would be happy to do the exchange. Seeing that nothing has happened in three full days, I gave the customer service hotline a call. I found out that “an exchange has been arranged for today” (what?), and was soon contradicted by “there is no field service engineer in your area”. And no, I cannot exchange this in the Dyson store. Basically, the only one that seemed keen to correct Dyson’s mistake was me! What is the reason for lies after lies, just to make me angry enough to write about my experience?

This might seem like a boring story to you but to me, this came as a huge disappointment. Who knew that a company with cutting-edge products and innovative technologies could operate such a ridiculous return model?

I am keeping the email records for anyone interested.
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Review of Dyson in Malmesbury 10 out of 10

Review of Dyson. Read all reviews of this store.

Posted by Simon Le Maréchal on Tuesday, 21 Mar 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Great town in lovely countryside
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Review of Dyson in London 10 out of 10

Review of Dyson. Read all reviews of this store.

Posted by Simon Le Maréchal on Tuesday, 21 Mar 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Great town in lovely countryside
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Dyson has 5 stores in the UK in our database.



map
More details Kingsbury: Dyson, 266 Streatfield Road, Harrow
More details Malmesbury: Dyson, 1 Tetbury Hill, Malmesbury
More details Mayfair: Dyson, 447 Oxford Street, London
More details Sloane Square: Dyson, 3 Ives Street, London
More details South Bank: Dyson Art, 55 Ewer Street, London


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Products from Dyson


31%
£319.99 £219.99 Dyson
Dyson V6 Cord-Free
£299.99 Dyson
Dyson Supersonic hair dryer Iron/Fuchsia with platinum bag
46%
£370.00 £200.00 Dyson
Dyson Light Ball Animal vacuum
38%
£400.00 £250.00 Dyson
Dyson Big Ball Total Clean 2
£250.00 Dyson
Dyson V6 Trigger Pro
£499.99 Dyson
Dyson Pure Hot + Cool Link purifier heater Black/Nickel
£400.00 Dyson
Dyson Big Ball Total Clean vacuum
£449.99 Dyson
Dyson Pure Cool Link tower purifier fan
£349.99 Dyson
Dyson Supersonic hair dryer Iron/Fuchsia gift set
£499.99 Dyson
Dyson Humidifier AM10
£520.00 Dyson
Dyson V8 Absolute
42%
£520.00 £300.00 Dyson
Dyson Cinetic Big Ball Animal vacuum, Grey/Red
45%
£220.00 £120.00 Dyson
Dyson V6 Trigger vacuum
£799.99 Dyson
Dyson 360 Eye robot vacuum
£340.00 Dyson
Dyson Light Ball Multi Floor vacuum
£469.99 Dyson
Dyson Ball Total Clean vacuum, Grey/Red
£370.00 Dyson
Dyson V7 Motorhead vacuum
£469.99 Dyson
Dyson Ball Animal
£370.00 Dyson
Dyson V6 Animal vacuum
24%
£419.99 £319.99 Dyson
Dyson V7 Animal vacuum
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Overall average rating:
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Dyson is currently ranked 525 in the directory.
Last month its rank was 577.

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