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furniture village
Furniture Village is Britain's leading independent furniture retailer with 36 stores nationwide. They provide an extensive range of classic and contemporary furniture across living, dining and bedrooms as well as accents/lighting for those all important touches.


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Review of Furniture Village Bristol in Bradley Stoke 2 out of 10

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Posted by jameschipper21 on Tuesday, 29 Aug 2017.

They missed our chair feet off the delivery and we are still waiting 8 weeks later for them, poor communication and feeling very let down by furniture village
- Very pleased with the products but our accent chair had the feet missing in the delivery guys box which they said would be sent to us with in a week. Slightly annoying but not the end of the world, a week came and went so i contacted furniture village to be told that it will be a further 7-14 days estimation from the 13th, starting to get irate now but along as we get the chair feet soon thought. Then having no email correspondence for a month and going away on holiday i phone and email yet again to be told that there is an error with in your service system and that it was sent to our previous address and would we contact our neighbours to try and get the feet. Our neighbours informed us that they hadn't taken such delivery. I'm told sadly that it will be another two weeks for the feet to be delivered. its not the 29th, it will be 8 weeks tomorrow!!! since we took delivery and still no feet for our chair.
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Review of Furniture Village Wednesbury in Wednesbury 6 out of 10

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Posted by Mohammed Ali on Tuesday, 15 Aug 2017.

Some of the staff are good, the person who delt with me was excellent but rude staff around I don't know as to why they just stareing at you like an alien or something.
Then when you try to call them they answer the phone and then put the phone down. Rude
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Review of Furniture Village Wednesbury in Wednesbury 10 out of 10

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Posted by Sara Tasnim on Friday, 04 Aug 2017.

Amazing staff on wait to personally greet you when you enter! Staff are very helpful and prices are average, not over the top like most furniture stores. Beautiful layout of store and amazing lighting section!
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Review of Furniture Village Abingdon in Abingdon 10 out of 10

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Posted by Joanna Davies on Thursday, 27 Jul 2017.

Contrary, to the previous post, I experienced very good customer service. The salesperson was very knowledgeable, not pushy and very courteous.
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Review of Bolton Furniture Village Store in Horwich 2 out of 10

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Posted by Faisal Ahmed on Saturday, 24 Jun 2017.

6 months on still no sofa - paid 5k - not a joke - not once received any of the callbacks that have been promised and now that I want to cancel the order and get a refund I'm finding it impossible to do - they say even though it's 3 months late I'll still have to pay 30% cancellation fee - what a joke - if I don't get response from them soon I'll be contacting my bank to do a chargeback - good luck getting your 30% then
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Review of Furniture Village Solihull in Solihull 2 out of 10

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Posted by David Graham on Tuesday, 20 Jun 2017.

Less than impressed having bought a chair that had biro marks when delivered.
Am having to chase to get anything done - they're not at all pro active. Have just chased again and been told to expect a call by Friday - thats 3 days away and will be a week since first reported....
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Review of Bolton Furniture Village Store in Horwich 2 out of 10

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Posted by Tamson Moore on Monday, 29 May 2017.

Probably the worst company I have ever dealt with! I wished to purchase two pictures in store but was told to "come back in 20 minutes all staff are tied up" so I returned after around 1 hour. Staff so rude ... my order was rushed through as they wanted to close the store, although there was still 10 minutes before store closing time. It was rushed through that much that I wasn't given a order number... which has caused me a headache when tracking my order. I asked if I could collect my order from store rather than have it delivered to save myself £9 .... I was told "we don't have storage facility here so you have to collect on the day they are delivered to store" that was not a issue! I was told my order would be ready for collection in 10 days! 53 days on and still waiting! I've called the store countless times. Majority of the calls haven't been answered ... when they have been answered I've been told ... "we will call YOU when your order is in" absolutely fobbed off every time , never received any courtesy call to apologise for delay ... nothing.
I called head office to make a complaint and was told a general manager would be in contact to discuss my complaint.... no return phone call received ! My order is "due in store" today..... I'm going to guess that I still won't have the order for at least another two weeks. This is a £200 order for 2 pictures ... it's not worth thousands but that absolutely shouldn't matter. Furniture village is a disgrace . Customer service is atrocious and I will NEVER deal with you again.
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Furniture Village has 7 stores in the UK in our database.



map
More details Abingdon: Furniture Village Abingdon, 17 Eyston Way, Abingdon
More details Bradley Stoke: Furniture Village Bristol, Lysander Road, Bristol
More details Cheltenham: Cheltenham Furniture Village Store, Kingsditch Retail Park, Tewkesbury Road, Cheltenham
More details Horwich: Bolton Furniture Village Store, Middlebrook Retail Park, The Linkway, Horwich, Bolton
More details Solihull: Furniture Village Solihull, 3, Solihull Gate Retail Park, Marshall Lake Road, Solihull
More details Wednesbury: Furniture Village Wednesbury, Gallagher Retail Park, Wednesbury
More details Whickham: Furniture Village, Metro Retail Park, Gateshead


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Products from Furniture Village


£1739.00 Furniture Village
Amira Hashish Sand Headboard
25%
£1645.00 £1234.00 Furniture Village
Traditional Pocket Sprung Mattress
36%
£359.00 £229.00 Furniture Village
Hipster Headboard
20%
£939.00 £751.00 Furniture Village
Mayfair Fabric Footstool
25%
£9355.00 £7016.00 Furniture Village
Regal Superb Pocket Sprung Divan Set
25%
£9750.00 £7313.00 Furniture Village
Tiara Superb Mattress
£2675.00 Furniture Village
New England Newport 4 Seater Leather Sofa
£865.00 Furniture Village
Sahara 3 Seater Fabric Pillow Back Sofa
£2135.00 Furniture Village
Alvera Leather Corner Sofa
25%
£2648.00 £1979.00 Furniture Village
Ardennes Divan & 22cm Original Mattress Set
£1139.00 Furniture Village
Leweston Headboard
£1759.00 Furniture Village
Boutique 2500 Pocket Sprung Divan Set
£939.00 Furniture Village
Wilton Fabric Snuggler Armchair
£745.00 Furniture Village
Dante Leather Recliner Armchair
31%
£719.00 £499.00 Furniture Village
Myerpaedic Ortho Pocket 3000 Divan Set
£1699.00 Furniture Village
Arizona 2 Seater Fabric Recliner Sofa
£419.00 Furniture Village
Arizona Leather Storage Footstool
£1599.00 Furniture Village
Hyatt Marble Dining Table
£4339.00 Furniture Village
Boutique 5000 Pocket Sprung Mattress
36%
£1709.00 £1095.00 Furniture Village
Natural Silk 1800 Divan Set
View All Products from Furniture Village

User Opinions of Furniture Village

Average guest rating:
(13 votes).
Average review rating:
(24 votes).
Overall average rating:
(37 votes).

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Furniture Village is currently ranked 95 in the directory.
Last month its rank was 503.

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