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Review of HSBC Bank plc in Leeds 8 out of 10

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Posted by Peter Whitfield on Tuesday, 18 Apr 2017.

Waiting time left a little to be desired, which I think is due to other HSBC being closed leaving this as the sole bastion. The staff member (Josh) was composed and helpful despite the many issues he was faced with and resolved my issue convincingly.
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Review of HSBC Bank plc in Leeds 6 out of 10

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Posted by Dennis Sinden on Friday, 14 Apr 2017.

Staff looks confused at times, if you need help I recommend approaching them directly because they are not going to approach you and just wander around looking lost
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Review of HSBC in Swansea 2 out of 10

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Posted by Space Man on Saturday, 18 Mar 2017.

Phone banking staff untrained & clueless, pathetic. Unable to speak to my branch directly, even more pathetic. I'm moving my £ to a usable/competant bank, #idiots. You saved £ by moving support offshore and then not training them, leaving us with financial problems and you don't seem to care.
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Review of HSBC Bank plc in Leeds 2 out of 10

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Posted by Sophia. Yeah on Friday, 24 Feb 2017.

Whilst visiting Leeds I lost my bank card and drivers licence on a night out and some kind soul handed it in to this bank. The bank contacted me to come and collect it, and when I arrived the only person who had access to the safe wasn't there to retrieve my items. Helpful, especially as I had travelled over an hour to collect it. They also told me they wore unable to post my items to me, so that meant yet another trip to Leeds on a day where the safe key holder was available. When I came back another day, they told me they had no record of my card or licence and essentially they had lost them. What a joke.
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Review of HSBC in Cheltenham 2 out of 10

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Posted by Maria on Wednesday, 08 Feb 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Went here to send some money to pay for tickets- the only way to do this is transfer etc now I don't like doing these online and was left with no option to go in here. Went to the back of the building where the 3 counters are with staff behind and found them useless
I was stressed as it is trying to figure out what details I need to send and got served by a very blunt and cocky woman with greyish white hair (didn't get her name so can only describe) I was in a rush and needed some help to get this sent- so I would have confirmation and she wasn't clear or helpful at all. She put me on the spot asking me what I wanted to do whilst I told her TWICE and she sat there with two other staff members looking at me as if I was dumb
She told me I needed to do it MYSELF on a machine which was located towards the exit and I still didn't know what she was on about- not given good or clear directions and advice at all
Finally I had some "help" (unfortunately same old lazy woman who was causing me stress) and she showed me a machine and told me "oh you already have it set up etc" basically telling me I don't need help as I had done this before yet I tried to tell her it was a different account I needed to send for and get confirmation off them for my tickets purchased
I stayed calm and polite even though she was trying my patience as she obviously didn't understand why it was so important to me- poor listening skills! She continued tapping away on a broke machine then took me to another one and I told her what needed to be typed and she said "oh sorry too late it's gone now" so now I have added stress of whether or not the right account was used and if the other end received my payment for my tickets I bought off them
Left in a rush and with worry now from the stupid lady with short white hair who "helped" make matters worse
I won't come here again in future for help or advice
They are useless, waste of time- not interested in anyone's problems but their own
Thanks for nothing.
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Review of HSBC in Swansea 4 out of 10

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Posted by Toby Cook on Thursday, 08 Dec 2016.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Super disappointed with this store.
I went to open an account here and I never heard anything after.
Turns out the account was opened but I still don't have any information regarding the account.
I really believed it was due to poor attention to detail from the staff. Still don't know anything about the account now!
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Review of HSBC Bank plc in Leeds 2 out of 10

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Posted by Riva Tourani on Tuesday, 15 Nov 2016.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Awful branch, staff are rude or condescending or up themselves, refusing to make contact or help you, it's beneath them, especially on the supposed Premier floor. What kind of Mickey Mouse bank doesn't open at 9am mon-fri? This one. On the window in says, Mon-Fri 9an-6pm. Great, except it's a lie because their hours are different on Tues n Thurs & Sat, so half the week. Managers seem to be nice enough but fed up with having to complain every time I've visited (at least 4x pet year since 2007) - not much changes. Wish there was a better more convenient branch but it's the only one in a 5 mile radius!
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Review Summary



HSBC has received a rating of 5.63 out of 10 based on 27 user reviews.


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