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Lombok

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Lombok brings the beauty of eastern inspired furniture to homes within the UK. The exclusive handcrafted designs of their product range are ever expanding to encompass different styles, finishes and even different finishes of wood. The original aims and values still hold true: to offer high quality, beautiful and uniquely designed furniture, lighting and accessories - handmade from natural materials and sourced with the environment in mind.


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UK Delivery Details:  Free delivery on furniture orders over £2,000 and free delivery on accessory orders over £50.


  • Some free P&P Free UK Postage on some orders.


Review of Lombok in London 2 out of 10

Review of Lombok. Read all reviews of this store.

Posted by Hai Du on Thursday, 03 Aug 2017.

If you are planning to buy furniture from them. think again!
We purchased a total of over £4,000 furniture including a 4-poster bed, a day bed, and an armchair at their Tottenham court rd store. We were being told 3 times the delivery date had to be postponed. No we waited 2 and half months still have nothing.

Customer service standard, as other reviewers pointed out, was appalling. You wouldn't expect such service when spending over 2K on a bed.

Would NOT recomment to anyone and definitely will not shop from them again
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Review of Lombok in London 8 out of 10

Review of Lombok. Read all reviews of this store.

Posted by Stoyko Moev on Tuesday, 13 Jun 2017.

Good selection of industrial style furniture, but a bit on the pricy side and they also significantly delayed a part of our order despite us ordering 5 months ahead of our desired delivery date (it is a new build property).
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Review of Lombok in London 2 out of 10

Review of Lombok. Read all reviews of this store.

Posted by Matt Ashton on Tuesday, 18 Apr 2017.

Awful meal here this evening. My vegetarian companion was astonished to be told that the (V) on the menu does not actually indicate vegetarian but "hidden fish" that some veggies are OK with!! What?

Left with the only one menu item to chose from, the steamed vegetables were lame, accompanied by obviously microwaved egg fried rice.

Whilst we were there a couple were turned away for having a sleeping baby in a pram.

I'll avoid in the future, at all costs.
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Review of Lombok in London 2 out of 10

Review of Lombok. Read all reviews of this store.

Posted by jack higgs on Monday, 10 Apr 2017.

Terrible experience. 3 of us went there and it was completely empty and the staff were just standimg there like a spare wheel all night. We asked if we could have a slightly bigger table because the place was deader than the food. He replied quite nastly and said they are going to be heaving in 5 minutes and for us to stay where wr have been put. We was there 3 hours and the only person who walked in was a drunk man trying to order a taxi. We got the bill and without asking for permission put on a 5 pound service charge .
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Review of Lombok in London 10 out of 10

Review of Lombok. Read all reviews of this store.

Posted by shan He on Thursday, 09 Mar 2017.

I used the Lombok internal design service, it's free if you order a certain amount of furniture. Becky, the internal designer, couldn't be more helpful. She gave good recommendations, came for a site visit, she even gave recommendations on furniture from other places when Lombok did not have what I was looking for. All was perfect and I was very happy with the furniture! Moreover, she offered to exchange products when I had a change in mind and was very up-to-date with her emails. I couldn't rate the product and the service highly enough.
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Review of Lombok in London 2 out of 10

Review of Lombok. Read all reviews of this store.

Posted by Vikas Kalra on Sunday, 22 Jan 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Appaling customer service at the Tottenham Court Road store yesterday when I collected my rug. The woman was failing to communicate with me and rather than bring the parcel to me as would be done in any other store as part of the customer services experience, she was throwing orders rather than request with reason, and being oblivious to my questions, in the end she told me to follow her without giving a reason (obviously to collect the parcel). Don't know her name but she was fair skinned with long black hair. She needs a good few lessons in sales or the sack - not sure if she has come out of a war zone with her partner but don't bring it to work and don't let it out on customers. She should count herself lucky that I was in a fair and calm mode otherwise would have told her off for behaving like a spoilt brat
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Review of Lombok in London 10 out of 10

Review of Lombok. Read all reviews of this store.

Posted by deb jones on Tuesday, 10 Jan 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Love this place, good food and reasonably priced, great service, take out is good too.
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Review of Lombok in London 2 out of 10

Review of Lombok. Read all reviews of this store.

Posted by Yang Dee on Wednesday, 30 Nov 2016.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Very disappointing customer service..

The product is fantastic, but the customer service is very bad!

Spend £2.5k on ordering a bed frame and mattress
- was expecting the bed and mattress to be delivered on a Sunday, mattress didn't arrive
- sent 2 emails asking about the delay of delivery - no response
- called up the store next day, nobody was aware that the product was not delivered
- waited for someone to call me back, no response for 2 days
- finally someone arranged another delivery for me which would be in two weeks. As a result, I need to change my moving out date and extend my current renting contract

I am very surprised that I was not informed about the delivery delay in advance. The sales and delivery department seem very disconnected.

This is really bad customer services in the modern digital age!!!!!!
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Review of Lombok in London 8 out of 10

Review of Lombok. Read all reviews of this store.

Posted by Charli Hunt on Saturday, 27 Aug 2016.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Absolutely hilarious experience - it's typical Thai hospitality, with very friendly staff and a lot of weird rules (like sittings at 7pm and 9p Fridays and Saturdays). Great value for money and really excellent food. Plus, very quick service.
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Lombok has 2 stores in the UK in our database.




More details Bloomsbury: Lombok, 204-208 Tottenham Court Rd, London
More details Dewsbury: Lombok, Redbrick Mill, 218 Bradford Road, Batley


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Lombok is currently ranked 966 in the directory.
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