I've shopped at Morrisons since they opened their first supermarket and seen them change and adapt and now influence the other 3 big supermarkets. Their Market Street is great, with fresh produce, and they have now started 'Buy one get TWO free' giving me even more savings. On the odd occassion something hasn't been okay, I've always been dealt with quickly and courteously. I do go to other supermarkets just to check prices, but I'm happy that I'm getting the best value overall from Morrisons.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I have been endeavouring for the past 2 years to get my local store to install a Car Park Attendant without success. I shop on average twice a week and always have problems parking due to non-disabled drivers parking in the disabled only bays. Are they aware that by not policing the disabled bays on its premises, they are failing to provide people with access to goods and services as specified in Section 19 of the Disability Discrimination Act. Recently a disabled driver scored a resounding victory when he took a supermarket giant to court and was awarded £5000 for disability discrimination.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
We are used to contacting people around the world by mobile phone and emails and SMS Text messages!

But Morrisons Customer Service is NOT contactable by EMail! Just like RYANAIR really and because of this, immaterial of Morrisons share prices and other ho ha they put out I only rate them 3!

I can contact ALDI and LIDL Cusomer Services by Mail and if they can do it so should Morrisons, even if the head office is in Braford!

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Please be careful when using Morrisons for dry cleaning. They recently damaged a dinner suit by melting all the buttons and then blamed the manufacturer and refused to do anything about it despite the fact that this suit has been cleaned on many occassions. Lesson learnt don't use supermarkets for dry cleaning use professionals

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
As all these Morrisons reviews are out of date, just to confirm as of Feb 07 that there has been no improvement in the fresh side of M's offer: their fruit & veg are very likely to go mouldy as soon as you get them home, if not before; and certainly before the 'display until' date. It's the same with Flowers, they do not last, some do not even open, just die on the spot. I'd advise against buying these products at Morrisons at all. The argument against their Own Brands is still valid also: fruit juices are now largely own brand, and packed full of extra sugar and sweeteners to make them undrinkable - with little other choices.
There are some 'good buys' - but not these ones!

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
i am an employee at morrisons and at the moment the staff are extremely harassed with the christmas rush. normally the staff are very friendly and will help you in any way they can. some stores may be different but the greenock store is very helpful and the have very friend;y staff who are always on hand to help.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Having been a loyal and frequent customer of Morrison's since their store at Seaburn, Sunderland first opened, I'm quite sad that our association has now ended.
The staff there were always pleasant and friendly, but of course thats the North East for you.
The reason I'm boycoting the store is because I feel cheated and conned out of the £20 Xmas voucher offer.
I'd qualified but misunderstood the wording of the scheme and had only kept my 'debit card' till receipt as proof of puchase. The 'rules' just told you to keep the qualifying weeks 'receipts' and didnt make it clear that by 'receipt' they meant the whole itemised lists of the groceries bought (or till roll) as most of us customers would describe it.
Its no consolation but I'm not the only one to find themselves cheated in this way, the staff have had to deal with furious customers all week, some of them very abusive.
Also my phone call to their 'customer services' dept was an absolute waste of time and money.
The young man who eventually answered was possibly a school leaver & clearly completely untrained in customer services. He obviously couldn't have cared less so I've decided to adopt the same attitude.
Probably its done me a favour in the long run, I'm still very angry but if my £70 - £80 a week custom means so little to them then I shall spread it around from now on.

It isn't a problem for me to buy daily elswhere, there are shops a lot nearer to me than Morrisons and it will probably save me money too because I'll think twice and waste less.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
We only have Morrison's, a small Co-op and Aldi's in our town. The next nearest supermarket is 20 miles away. I have to return to Morrison's quite often to ask for a refund after being overcharged, the trained customer service staff member is very abrupt, never smiles and most certainly does not apologize for their mistake. Today I bought an item clearly marked at £1.08 but was charged £10.80 I spoke to the store and was advised they were aware of this particular problem and had alerted staff. I wonder how many more customers miss this as I did not used to check my receipt quite so thoroughly before

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Went to the coffee shop in their Tiverton, Devon branch last week. Coffee good, dognuts good, clean and tifdy but none of the staff smiled or looked in the least bit cheerful. They all looked liked they had been sacked and this was their last day and so they didn't care less any more. It was 11.00 so it wasn't even that busy.
The plus is that it's not far from the M5 so it is useful for lunch without paying high Motorway prices.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
visited neath morrisons and saw personal manager telling off staff in front of customers because they complained thay were short staffed she also did with another department u do not tell staff off in front of customers or other staff how she became personel is beyond me when ur personel manager is pointing her finger at you and shouting in front of customers that is not correct [name removed] of neath needs to be re trained in people skills i will not visit neath again not with this woman shouting and screaming she should not be there