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Reviews of Robinsons Equestrian

Robinsons Equestrian

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Review of Robinsons Equestrian - Basingstoke Megastore in Basingstoke 6 out of 10 new

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Posted by Suzann Ross on Sunday, 13 Aug 2017.

Our experience was very average as one of the lady assistant wasn't helpful and had to repeat myself four times and still didn't understand what we wanted. A nightmare. However two further assistants were helpful and two purchases made. My advice to management would be to get your staff trained to the same level and standard plus please get some mens riding boots in stock over the size of 9 and a better selection of mens riding breaches.
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Review of Robinsons Equestrian - Cannock Superstore in Cannock 2 out of 10

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Posted by Rebecca Bailey on Tuesday, 08 Aug 2017.

Ordered a product online but was sent something completely different... I was then later informed that the website had since been updated and the link for the item I wanted had been changed to another product hence me receiving the wrong thing. I phoned the customer helpline who told me to send it back and they would refund my purchase price AND postage however I was then told by another member of staff that my postage would not be refunded despite the issue not being my fault and left me almost £15 out of pocket on a problem that was not my fault.
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Review of Robinsons Equestrian - Cannock Superstore in Cannock 2 out of 10

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Posted by ANDREA BEDOCS on Wednesday, 26 Jul 2017.

Unhelpful staff, no idea in hat fitting and very poor selection of riding helmets.
Sold us a hat for nearly £200 a couple of months ago saying my daughter is ok to do xcountry in them as the Peak is a flexible Peak and now I wanted a new hat for myself and they said that hat isn't good for xcountry. The law hasn't changed since as we bought daughters hat after the change.
I couldn't have a new hat today anyway as they didn't have a good enough selection to pick from. Very disappointed.
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Review of Robinsons Equestrian - Ashton Megastore in Ashton-in-Makerfield 2 out of 10

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Posted by Selena Greaves on Saturday, 22 Jul 2017.

Quality of products is rubish and fell apart the first time it was worn or used. Communication poor with staff unwilling to help. Last time I'll shop with them.
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Review of Robinsons Equestrian - Basingstoke Megastore in Basingstoke 2 out of 10

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Posted by Jennifer Smallshaw on Tuesday, 18 Jul 2017.

Robinsons used to be quite good but has steadily declined since it was taken over by sports direct. Very little stock at ridiculous prices. I would rather pay for delivery from another company online than go in here ever again.
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Review of Robinsons Equestrian - Basingstoke Megastore in Basingstoke 2 out of 10

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Posted by Nicki Fox on Tuesday, 23 May 2017.

Thoroughly disappointed. Drove 2 hours to get to Robinsons in Basingstoke to get myself a new hat. Very little stock available in the entire store compared to previous visits. I asked for some help to try on some riding hats and was assisted by a young girl who really couldn't care less. I really didn't want to be served by a stereotype teenager who obviously didn't want to be at work on a Sunday. I couldnt find anything that I wanted, including members of staff around the store. This company seems to have gone down the toilet since Sports Direct took over. I will be shopping elsewhere in future.
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Review of Robinsons Equestrian - Ashton Megastore in Ashton-in-Makerfield 4 out of 10

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Posted by Kirsty Boss on Thursday, 04 May 2017.

1st time I've been in around 10 years.
Took my Australian friend so she could get some long boots & there were plenty for her to choose from. Staff were very friendly & helpful.
Myself on the other hand couldn't find any to fit as I'm in a men's long boot, they had a choice of 2 both of which were ok if you have legs like sticks! That's very rare for a horse rider with 20 years in the saddle.
I also shopped for a bridle & they hadn't got any of the ones I was interested in in the size I wanted... I liked 3 or 4 different ones as well!!
Definitely not worth making a special journey for anymore like it used to be.
Sports direct need to take note they cannot run an equestrian store like the jumble sale style racks they have in there normal shops!
Only good point was all the rugs were out on the racks for self service which I liked.
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Review of Robinsons Equestrian - Basingstoke Megastore in Basingstoke 10 out of 10

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Posted by ____________ ______ on Thursday, 20 Apr 2017.

Every time I've been it's been very quiet (which is a good thing😂). Staff are very friendly and helpful. Always have found what I needed and more!! Love it! I'll definitely be coming back.
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Review of Robinsons Equestrian - Ashton Megastore in Ashton-in-Makerfield 6 out of 10

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Posted by miss Julia butler on Monday, 17 Apr 2017.

This used to be my favourite place to buy my horse things .as it was mainly just horse related items ..but now it's full of fishing gear and trainers etc taken over by sports direct
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Robinsons Equestrian has received a rating of 6.58 out of 10 based on 24 user reviews.


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