Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I have been waiting for more than two weeks for my order. When I phoned to confirm that it would be sent I was promised that it would be posted the following day. It was not and the excuse was that it was out of stock. I have paid an additional fee for a guaranteed next day delivery but having checked on the order tracking page it is still awaiting despatch.

The customer services people have no manners and give the impression that customers are a nuisance.

Never again Savapoint!

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Order item from Savapoint in September 2006 for delivery to Malta.After several e-mails and telephone calls to their 08700 number,which cost a fortune from Malta, I am still unable to get any sence out of this Company.
They tell me they don't dispatch to International addresses but they have charged me with Overseas postage,which they refuse to refund.I was told today to give them a U.K. address to dispatch to, what good is a U.k. address when I reside in Malta? This company is living in cookoo land.
Even Dick Turpin wore a MASK.
Don't give them your money it will do more good giving it to Children in Need.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I have read many unfortunate reviews of Savapoint regarding customer service or rather the lack of it. Time has not been a great healer for Savapoint if my latest experience is anything to go by. Having read previous reviews it seems pointless to ring them up. Sending them emails to their support, returns and customer service reveals that they are clearly too busy to deal with you because they want you to ring their premium rate number. I just had a query over faulty goods and asked for advice - it can I return it under guarantee or can I fix it? The result is a deafening silence. So if that is their attitude then I shall do the other thing and I suggest you do the same thing and go elsewhere. I have at least 8 emails to this company out of which I had three replies all telling me to ring the 0870 number - no advice, no service. You have been warned.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I ordered a laptop in the sale. I heard nothing for three weeks and then got an email saying contact us! When I did I got a nice bloke that tried to explain, he said there was a problem with my address. I phoned my bank and this was not true. I even sent them a copy of a bill for my address. I phoned back and got a supervisor, he told me the same thing, this is rubbish as I have automated infil and I checked it and it is correct. He then told me there was a security problem, but could not explain what? He then said, it would cost too much to send overseas (France) they had accepted my order! Then he said, we do not sent items of high value overseas. To date I have not received my money back or had the laptop delivered. He became more aggressive and intemidating as he went along, at the end he was ranting about all sort and I just hung up. I have now taken the matter up with the advertising agency and Consumer Direct.
Please note, they do not answer your emails, they want you to talk to Mr aggressive! The offers are great, but the service is poor. I certainly don't trust them.