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You lazy ****!
"The driver scans all the parcels before the delivery, otherwise we wouldn't ever finish"
And that's how you lose parcels, well done!
Poor customer service
Delivery post man needs an extra day in class for customer services training. Our regular post guy is ok but the new guy is a piece of work! Special care needed when hiring!
Slow, annoying and totally unhelpful staff with an appalling attitude. Worst customer service I have experienced at a Royal mail depot, everything is an issue here
Poor attitude from the woman on the counter
Quick and good service
Takes way to long to pick up parcels always a queue some staff have been watched being rude but not to me
Dissapointing 2 days on the trot missed deliviries. When call royal mail they cant speak to my local centre neither can they help to locate my parcel. Avoid royal fail at all costs. One of the poorest services out there when things go wrong with even a tracked 24/48 service they all script read and say look in the terms it isnt "guaranteed" proper cheeky and not transparent says alpt for our country.
Lovely distribution excellent stamping
The postman that delivers to Lancaster Road is terrible at his job. He doesn’t turn up until 3pm and then he gives us the wrong post for houses in a complete different area. And some days you don’t even see a postman anywhere or sometimes weeks. Every parcel I’ve ordered through the Royal Mail has been late and the tracking tells me that it’s at the post office waiting to be delivered for 1 to 2 weeks before it arrives all battered and torn. I’ve also had hospital letters lost in the post that were very important causing lots of problems.
UNRELIABLE. Had many problems too, Royal Mail should also always give you a designated time zone for delivery, which is made obvious when ordering online. Like for special delivery they don't even give you a rough time so you just have to wait the whole day because it's a signed for delivery. They'll happily make you wait the whole day offering no compensation when the parcels doesn't arrive. Sometimes I'm not even receiving important letters from my ordinary post either. Apparently Royal Mail is a separate company from the Post Office, which is odd.
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