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Three Mobile

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Review of 3 Store in Winchester 10 out of 10 new

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Posted by Janine Golding-Flint on Thursday, 10 Aug 2017.

I have visited this store twice recently and both times have received brilliant service. After following the advice given to me on my last visit, my phone camera is now fixed. I am one very happy customer. Thank you very much :)
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Review of 3 Store in London 10 out of 10 new

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Posted by Allice Blue on Thursday, 10 Aug 2017.

Best Ever Customer Experience!!

We visited Three shop in bayswater this monday as we were recommended by hotel staff to get a 3 sim for France.We had to wait almost half an hour for our turn as only 2 staff members were operating counters.A sales man approached us with smile and offered us free candies.He also apologised for delay.This guy was incredibly knowledgeable as he helped us in setting our phones for France.We wanted to call our tour operator in Paris but 20 dollars sim didnt offered international calls.To our surprise he gave us his own phone and allowed us to make a call to our operator.We offered him money but he declined it which was a amazing gesture on his part.He also told us cheap way to travel to Luton Airport which was very helpful.We travel all over the world but this was truly best customer service experience given by Malik.Thank you Malik and 3.
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Review of 3 Store in London 2 out of 10

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Posted by Charis Nicholaou on Wednesday, 02 Aug 2017.

Lady at the desk was so unhelpful. She gave me the wrong number for Samsung help desk then when I asked for the right number she said "il have to google it myself give me a minute" she didn't come back to me. My mother and I were waiting at the help desk for a while she was serving someone else at the smaller desks but she didn't come back to us and didn't say she'd be with us shortly or anything. We wanted to buy another phone and we was unsure of what one and we had no help at all. Very unsatisfied with the service:(
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Review of 3 Store in Liverpool 10 out of 10

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Posted by Harry shaw on Tuesday, 01 Aug 2017.

Best customer service by a mile, people who actually care about what you get and not just desperate to get a sale. Laura and Jess excellent
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Review of 3 Store in Watford 2 out of 10

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Posted by Nikki Buckley on Sunday, 30 Jul 2017.

Went to do a phone sync to transfer date from 1 phone to another. Was told o we don't have the cable , your a bloody phone shop I bought my phone contract from ye. O yes sir were just v busy today cant be bothered to do it. Terrible customer service in there , reason I'm looking forward to leaving 3
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Review of 3 Store in Telford 2 out of 10

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Posted by Rhea Lyn Paller on Sunday, 16 Jul 2017.

Came into the store and waited for more than 30mins. One staff was chatting with the customers but not about the phone, and was not sensitive to others waiting to be served.
Finally, we were entertained by another staff and i had my phone upgraded. My fiancè then had his pay as you go sim to a 12-month contract. He was reassured that we did not need to do anything else and just wait for his old sim to disconnect on the network, usually within 48hours, then insert the new sim and go from there for his number to be changed back. One whole week gone and he was still using his old sim. So he went back to the store, only to be told by the same staff that the system was down at that time and MAYBE IT WILL WORK THIS TIME! Today, nothing happened. It was this time, my fiance rang C.S. and found out he needed a PAC. Yet again, they could not help him!
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Review of Three - Nottingham, Albert Street Store in Nottingham 2 out of 10

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Posted by Paulie paul on Wednesday, 12 Jul 2017.

Unmotivated, lack luster - rude staff... walked the half mile to Victoria centre branch and they were the total opposite !
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