Skip to Content

Reviews of Toys R Us

Toys R Us

Sort by:
Pages: 1 2 > >|

Review of Toys R Us in London 2 out of 10 new

Review of Toys R Us. Read all reviews of this store.

Posted by atbitaneozaman on Saturday, 23 Sep 2017.

Worst customer service ever by the manager Danny O'Connor! I bought a £80 worth remote control car more than a month ago for my 4 year old and after sone time the battery started blowing, i brought the item in and they said they cant accept a replacement or a return, they need to test the item for 3 hours to decide! It is an electrical item for kids and a blown battery is an absolute hazard, intead of apologizing for the health and safety hazard they just ignored the very visible fault and made me travel again to the store! Thats ridiculous
powered by google

Review of Toys R Us in London 2 out of 10 new

Review of Toys R Us. Read all reviews of this store.

Posted by Heather Hird on Saturday, 23 Sep 2017.

Not good. An item I took to the till charged me a different price to the one on the shelf, so I had to queue for ages to see the customer services (who were busy), with a crying baby to attend to & time at a premium .
powered by google

Review of Toys R Us in London 2 out of 10 new

Review of Toys R Us. Read all reviews of this store.

Posted by Luke Moore on Sunday, 17 Sep 2017.

Usually good, but the current refurbishment means stock levels are very, very low. Do check whether this refurbishment is over before bothering to go.
powered by google

Review of Toys R Us in Watford 2 out of 10

Review of Toys R Us. Read all reviews of this store.

Posted by Yash Balkeesoon on Tuesday, 08 Aug 2017.

Watford store simply don't care and would leave there customers waiting at the till. The team could all see us waiting and that includes the manager. We simply just could not get served so we left. We contacted customer services with all the details via the website and they did not respond. This tells me the company just does not care. Will never shop in toys r us again.
powered by google

Review of Toys R Us in London 6 out of 10

Review of Toys R Us. Read all reviews of this store.

Posted by leanne a on Thursday, 27 Jul 2017.

Very difficult and dangerous to get too if ure not in a car. Very busy main roads no proper path ways. A nightmare a very sill place to put a toy store. Only good thing I can say is its opposite a shopping centre so kids can do something fun and so can adults. You can walk there by going over the bridge but it's not as easy as it looks. The store has a lot of variety but they don't let the kids play with the toys on display a shame really but that's why hamleys is the best toy store in London
powered by google

Review of Toys R Us in London 10 out of 10

Review of Toys R Us. Read all reviews of this store.

Posted by Sarah H on Friday, 21 Jul 2017.

Nice clean store and very helpful staff (if you can flag one down!). Plenty of parking but more parent and child bays would help. Decent baby changing facilities and public toilets.
powered by google
Pages: 1 2 > >|

Review Summary



Toys R Us has received a rating of 6.44 out of 10 based on 27 user reviews.


User Opinions of Toys R Us

Average guest rating:
(4 votes).
Average review rating:
(27 votes).
Overall average rating:
(31 votes).

Click the guest rating to register your rating or, even better, write a quick review.
If you have used Toys R Us, please take the time to let others know about your experiences.

Your rating(1 low, 10 high):




These reviews are taken from visitors to this website, reviews on Google and reviews on TrustedShops.com. Please note that people are more likely to write negative reviews if they have had a bad experience than they are to write positive reviews if they have had a good experience. Good reviews are just as helpful, so if you have had any good experiences shopping online, please add a review!


Subscribe or unsubscribe to be informed about new reviews for Toys R Us: First you will need to login.



Alternatively you can leave a quick comment about Toys R Us here:
comments powered by Disqus

RSS Reviews of Toys R Us

The views expressed in these reviews are not the views of TheUKHighStreet.com. Each reviewer has a distinct and valid email address. If you have written a review which does not appear here, please login and check that your email address is valid.

If you are a representative of the company being reviewed and would like to respond to an individual review, please contact us and we can post your response below the relevant review.




We do our best to make sure the prices shown on this site are correct but they are not live prices so please check on the merchant's site for the correct current price.