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Reviews of Virgin Media

Virgin Media

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Review of Virgin Media Bournemouth in Bournemouth 8 out of 10

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Posted by Riccardo Cianchetta on Saturday, 05 Aug 2017.

Got exactly what I needed however the sales person was a bit quiet and shy. It was difficult to hear what was being said and if I didn't know what I was after I may have walked out without a purchase.
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Review of Virgin Media Birmingham in Birmingham 10 out of 10

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Posted by Lisa Tonks on Tuesday, 25 Jul 2017.

Banged our heads against a brick wall for a whole week and a day with Virgin call centre customer service, never told the same thing twice and was cut off when asking to speak to a manager.
Had to make a 10 mile trip into the Bull Ring Store, which also meant £5.50 for parking for less than 15 minutes. So a lot of inconvenience and expense caused by incompetent staf and service.
However the store staff were amazing really helpful and attentive and problem solved by Stephen in less than 10 minutes, he was welcoming, professional and human. This has restored my faith in Virgin and (Villa Fans)lol
Will only deal with a store in future!!
Virgin really need to take my experience on board and rethink their customer service provision.

Thank you Stephen I hope this is noted on your performance record.

Many thanks

Charlie & Lisa Tonks
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Review of Virgin Media Birmingham, Bullring in Birmingham 10 out of 10

Review of Virgin Media. Read all reviews of this store.

Posted by Lisa Tonks on Tuesday, 25 Jul 2017.

Banged our heads against a brick wall for a whole week and a day with Virgin call centre customer service, never told the same thing twice and was cut off when asking to speak to a manager.
Had to make a 10 mile trip into the Bull Ring Store, which also meant £5.50 for parking for less than 15 minutes. So a lot of inconvenience and expense caused by incompetent staf and service.
However the store staff were amazing really helpful and attentive and problem solved by Stephen in less than 10 minutes, he was welcoming, professional and human. This has restored my faith in Virgin and (Villa Fans)lol
Will only deal with a store in future!!
Virgin really need to take my experience on board and rethink their customer service provision.

Thank you Stephen I hope this is noted on your performance record.

Many thanks

Charlie & Lisa Tonks
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Review of Virgin Media Bournemouth in Bournemouth 6 out of 10

Review of Virgin Media. Read all reviews of this store.

Posted by Rose J on Tuesday, 25 Jul 2017.

Could not get servered as only one member of staff and she was very busy. My friend had an appointment so we could not wait any longer.
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Review of Virgin Media Stand Dudley in Dudley 10 out of 10

Review of Virgin Media. Read all reviews of this store.

Posted by LKF Vids on Monday, 24 Jul 2017.

So so helpful. They guys there did their best to get a great deal on my broadband. And they did. Would highly recommend checking them out before making the switch 👌👍👍
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Review of Virgin Media in Kingston upon Thames 8 out of 10

Review of Virgin Media. Read all reviews of this store.

Posted by seuny on Saturday, 22 Jul 2017.

Beautiful store with most phones out on display and lots of seating area and Tv that show all the tv channels. Nice sofas, friendly and helpful staff gets busy now and then
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Review Summary



Virgin Media has received a rating of 5.72 out of 10 based on 138 user reviews.


User Opinions of Virgin Media

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Average review rating:
(138 votes).
Overall average rating:
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