Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Dabs stay well away. this is my story..
Just read my letter.
I am now taking them to court with the Trading Standards

Hello
HOPE YOU CAN SORT THIS ONE OUT
I HAVE SENT THIS TO YOU RETURNS DEPARTMENT AND GETTING NO JOY.!

I am returning this motherboard once again.
I returned it to you about 5 weeks ago and it was supposed to have gone back to the manufacturer.
I know this is not the case.
The board has come back to me damaged more than when I returned it to you.
On close examination with the board the pins where the CPU slots in to the board look bent, and now it won’t even boot up.
I also think that my Intel Pentium 4 LGA775 of mine could be damaged through the fault board you have returned me.
I will be contacting Intel to see where I stand in getting that replaced.
I will also be sending them this letter.

I would like to know when you sent it back to Asus, with a contact name and address, so I can get some confirmation when it was returned if any. Also with dates and who it was sent back to.
Who repaired the board, also what they have done to resolve this problem
As well as who has damaged the board

I do not believe in my opinion it has been returned to Asus.
If it was returned to Asus I am sure it would not have come back damaged.
I am sure this has been in the returns for the last 5 week, and not even looked at.
I have had to purchase another P.C costing me money.
Also the amount of emails I have sent to your returns over this product.
All you have done is directed me to links on your site relating to your rules and regulations.
I have never experienced this sort of dishonest retail practice in all the years I have dealt with the computer retail industry



Finally
I want you to take the board back and look at the damage on the board and test it.
I also ask for a full refund on the board.
Also I want to know what you are prepared to do with the P4 processor in resulting putting it back into a faulty product that you have returned back to me saying it was repaired
I feel very annoyed in the unprofessional way in which way a big company like yours have dealt with my RMA.

If I do not here anything within 48 hours.
I am going to taking legal advice with the local trading standards

I would like a call on ***** **2031 when you are in receipt of this email to let me know what you are prepared to do


This is a little more information on the product if you require it

1 Purchased 29/09/04 on invoice ******
2 Returned about beginning of December reporting a fault of rebooting all the time.
3 Returned back to me at my home address NOT the delivering address my works address as stated in numerous emails.
4 RMA Sheets says Dave Woods RMA 9851 Asus repair



One very unhappy Customer that shall not be using you again

2ND Letter

Dear Sir/Madam

I wrote to you on 18/01/05. I enclose a copy of that letter. I have not yet had a response.

I have given you reasonable opportunity to resolve my complaint. You have failed to do so.

Unless I hear from you within 7 days I will have to take court action. The costs of this action will be added to my claim.

Yours faithfully

HEAD OFFICE
Direct House
Wingates Industrial Park
Westhoughton
Bolton
BL5 3XD

To Finish.
The Motherboard came back damaged and ASUS have no record of it being repaired with then.
THIS COMPANY ARE GETTING THAT MUCH GRIEF THAT THEY DON'T EVEN HAVE A PHONE NUMBER.
All you get is an autimated responce.

HOPE TO SEE THEM ON WATCH DOG..

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Ordered goods which arrived after two days, good so far. Not what we wanted (our mistake) RMA was raised and goods collected as promised next day, still doing well but it's down hill from here.
After two months no refund had appeared on my credit card, emails got an unhelpful automated response, finally after THREE months got a reply stating the goods had not been received and I should contact my courier company regarding the whereabouts of the package!
They had arranged collection and as my wife was not given a collection receipt we had no idea who the courier company was let alone have a tracking reference. Despite numerous emails asking DABS for this information they would not supply it until threatened with legal action!
Once we had the info two quick calls to Parcel Force confirmed the goods were collected on the day stated and they kindly posted me a collection receipt. Why DABS as a major account holder with Parcel Force could not do this is beyond me.
Their web site states RMA's are only valid for 14 days, if the goods have not been received within this time the RMA is cancelled and an email sent warning you of this. Checking today (five months after this fiasco began) my RMA is showing as "in progress". DABS are unwilling or unable to explain why this is so!

In short, quick deliver, competitive prices but God help you if it goes wrong. Incompetent returns service, no or delayed response to emails and no contact phone numbers.

They only get 1/10 as there is no 0.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Last night, at 7 pm, I ordered a graphics card from Dabs and it arrived at 8.30 this morning! That is fantastic service. I am still waiting for an item from Planet Micro. I ordered it on the 16.1, they prossessed my payment on the 18th, and I have had no response to countless emails and phone calls. Avoid Planet Micro and use Dabs instead!

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Here's my story :( I ordered an external CDRW drive for a customer before xmas from Dabs. When it arrived it had a EURO power supply in it. I spent 1 week emailing and trying to call dabs to get this exchanged for a UK power supply. after no success i sent it back with an RMA number. it has been with dabs for 4 days for TESTING!? No matter how i phoned/emailed dabs all i got were automated responses and no help. However, as i work for a large company who buy from dabs, we have an account manager! don't mention any names, but if you've got a problem, give this guy a call

Gary: 0870 4293099

maybe if he gets enough calls he'll complain to his boss and get the customer service line turned back on! Even when i called head office i got a message telling me customer service is provided via the web, goodbye!

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I ordered an Archos AV420 portable video device (around £350) which was delivered next day. Ordering, delivery and oredr tracking via the website was fine.
However the Archos developed a problem within hours - the first time I inserted a CF card, the flap broke off and fell into the slot, damaging the pins. Told Dabs immediately and got a return number but, after a total of around 10 days, they returned the goods, saying it was damaged by 'user error' BUT also saying that this then invalidated the entire warranty on the product.
Tried emails (they only allow pro-froma web mails - free text is returned as 'not accepted') and have written twice to head office. I have had no 'real' contact with anyone over this matter. Dabs don't give either a tepephone contact number or a 'poper' email address,
I am disputing how on earth an experienced user (with at least 5 other pieces of equipment that use CF cards without problems)could damage the machine by just inserting the card in the correct and normal way.
I have decided that if I cannot get any satisfaction I will pursue this through the small claims court - especially the bit about invalidating the warranty. It's like saying if you have a problem, say, with a new car bonnet release mechanism it invalidates the warranty on the engine, gearbox, bodywork etc.!! Very dodgy!!
I have spent thousands of pounds with on-line companies over the last ten years - but will never consider using Dabs again.
I wish I had found this site before ordering.
UPDATE: After contacting Dabs MD/CEO by letter stating all the facts, the goods were returned a second time and eventually a refund was issued. It is a pity that I had to resort to threat of court action, but at least it all came out OK in the end!

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
You will invariably find Dabs have the cheapest products available. A quick search on Kelkoo should tell you this.
Dabs are also extremely reliable. Their policies are quite reasonable, but it's your fault if you don't read them.
My only advice is that you are patient, since they are a very large and busy company, and you should only ever buy items that are in stock or "expected SOON", since you will only be disappointed with the speed of Dabs' stock deliveries.
The only other problem is that their help section isn't very helpful - there is no explanation of the status messages per product on your order, so unless you're good at guessing, you're just going to have to trust them.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
My most recent purchase was a CD-RW.
ordered it at 10:00am on Tuesday, and it was delived by 09:30 the next day.
What more can I say - I know some people have had problems with this company, but they have not given me any problem. I have ordered 5-6 items from them in total

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Dabs have a huge range of products. Only problem is that you can never get hold of most of them. They arrive very late and they don't care.
I Ordered a load of goods including an 8x DVD+-R/RW. Half of my products came up as dicontinued or delivery due a week later. I waited patiently but the delivery date kept changing. I e-mailed asking why they are advertising products they can't get hold of but no reply. After 3 weeks I gave up. My order was worth over £1000 but they didn't care. As for the DVD writer it came up as "obsoleted product". What a load of #£%!. These things have only been on the marketfor a few months! I e-mailed several times about this but they don't want to know.
One more thing... did anybody watch BBC News 24 on 5th Jan 2004? You whould have seen one of the directors proudly boasting "high street retailers don't charge customers to enter the store so we don't charge for delivery". Every time I've ordered regardless of whether it is a £10 light item or £1000 box of goodies, I've been charged a very clear £3-£15 "delivery chrage". Fair enough if they have to chrage for delivery but for don't go on international TV and lie about it!

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Tv ordered with 1 week delivery specified. It then changed from 3-4 days, 1-2 days, 3-4 days to overdue and then back to 1-2 days (this was on the website), however I was never advised. I emailed them on numerous occasions, but only received automated responses. Over a month after ordering I cancelled order as the website was still saying 3-4 days and then they emailed to say they had no idea when the goods would be with them.