In early summer this year I ordered around £80 of plants from the Gardening Express website. After a month of waiting for the plants to arrive I tried to contact the company. I never received a reply to any of my numerous emails and there was never an answer when I called the phone number on their website. Obviously feeling that something was not quite right I googled the company and through websites like this found that I am not the only one to have had problems! I contacted my credit card provider who were great - the money was refunded. I also contacted Trading Standards who logged the complaint but said that unfortunately they cannot investigate a company without a sufficient number of customer complaints. So if you have been unfortunate enough to have had a bad experience, please report it!

What prompted me to post a review all these months later is that on Monday this week I received a newsletter email from Gardening Express asking me to "check out our new and exclusive plants and offers" Of course, they may have changed their ways, but I would not take the risk of finding that out. Why on earth would I want to place another order with a company that basically stole £80 from me?!

Despite threatening court action Gardening Express still haven't responded to letters, or support tickets raised. Do NOT use this company if your life depends on it.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Do not touch this company. They are nothing but con merchants. I put in an order and they said my details hadn't gone through. re submitted them and they took two amounts out of my bank account. They will not refund my money. Kepp well away from Gardening express. I wish I had read the reviews before submitting my order. Do not be conned like I was

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I can echo everything other posters have said, although my experience has a new wrinkle - having said they would give me a refund (which of course didn't happen), they sent me (on the very same day) a plant which I had not ordered. So I have spent £55 to get one plant which I did not want. I am now pursuing them via my credit card company, and I have a feeling they are going to claim they did fulfill the order. So be warned - if they do send you anything, check it before you sign for the parcel.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I have been trying since May to get a refund on goods ordered in Feb.No point in trying to phone this company as you will get no answer. I have submitted 12 support tickets and am getting no where. Phoned Trading Standards - advised recorded delivery complaint letter to Chris Bonnett
Have templates on their web sites. If can not get any joy from them I am to phone them back.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
This is the most dishonest incompetent supplier I have dealt with in years. Fast to take money, but WILL NOT give it back, just occasionally respond saying they have when they haven't. Luckily I paid by Amex, so I got them to step in and recover the money. I will investigate ways to stop them trading.

Do not go anywhere near them under any circumstances.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
How is this company still trading ? Surely trading standards should have stepped in by now !! Have lost over £150 but will not give up chasing them for my money back.. will take them to court if I have to on principle .. worst shopping experience of my life ... will never ever use again .. that's if they are still operating ... they take your money and never send goods and you are unable to contact them !! nightmare !!

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Please don't use this company. My most recent order with them was infuriating and tantamount to theft. I placed a large order of £100 and was told it had not gone through, so then spent considerable time redoing it. The order arrived and several of the plants were in bad nick. I couldn't get through to anyone so gave up trying to let them know. The ticket system was baffling. Two months later, I got an e-mail saying my order had been despatched. What they did was to take the money for the unprocessed order from April, but say it hadn't gone through and so effectively took the order twice. (Note I didn't get two e confirmations.) So now I'm stuck with goods I already have, and which I've got no room for. They will not collect the goods and say it is up to me to return them - not cost effective as there are about 12 boxes - so I am left with the dilemma, do I open the boxes and water the plants knowing they will not ever give me my money back if I do, or do I let them perish? Something tells me I'm going to be the one losing out either way. Who on earth has time for this hassle? On the positive note, at least I can replace the plants that died shortly after arriving with me. DO NOT USE.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I wish I'd seen these reviews before placing an order for £60.65 on 20th April 2009. Apart from an order acknowledgement I've had no communication from the company despite me raising a "ticket" to ask for the whereabouts of my order. No answer from phone line. No note to explain delay. But my money was taken on the day of my order. I am now disputing the payment through my bank and thinking of reporting these cowboys to Watchdog. Seems as though this is a complete scam and fraud.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I can confirm that this company hasn't improved. My advice is: don't use them!!

I ordered some plants on 20th April at a cost of £35 and, three weeks later, haven't received the plants or any explanation.

I can't get through to them and am worried that my money is lost. The
website says that I must raise a support ticket but it isn't working.
The email address for the customer services is defunct. I've left a
message on the owner's email but haven't heard anything. I've sent a letter to their registered office.

They have a glossy website but take your money and don't deliver. Don't use them!