Scam
Posted by userrev
in London, UK
on Friday, 18 Jan 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Parcelforce Worldwide takes absolutely no pride in delivering a package on time or in customer concerns. My sister sent me a Christmas package on 18 Dec. It was finally delivered on 10 Jan. I was not in and Parcelforce then confirmed 2 redeliveries with me. I made it a point to stay home all day, twice, and it was never delivered.
I sent a query to customer service the first time it was supposed to be redelivered and it was not answered. After the second time, I spent the time trying to navigate its phone system (which just tries you to get to use the website) and spoke to a representative. He told me the package could never be redelivered because they left it at a post office 1 mile from my flat and I would be charged 50p to pick it up there!
I asked why then did they confirm two redeliveries with me if they didn't intend to redeliver the package? He said he didn't know. I asked why my customer service complaint wasn't answered. He said he didn't know. I asked why they spent it to the post office even though I didn't authorize it. He said they are 'allowed' to. I asked to speak to his manager. He said 'ok, wait.' Then he he came back and said 'hello?' And I said, 'it is still you.' He said 'i am my manager now.'
I can't fathom the incompetency within this company. I can't believe they've left me waiting over one month for a package and expect me to go out of my way to pick it up AND spend extra money doing it.
I asked that they pick up the package from the post office and redeliver it to my flat. He said they are not allowed to do that. They are a pickup and delivery service for crying outloud!
At all costs avoid these fools. If you ever get your package the costs will be far higher than you ever expected.
Parcelforce Worldwide takes absolutely no pride in delivering a package on time or in customer concerns. My sister sent me a Christmas package on 18 Dec. It was finally delivered on 10 Jan. I was not in and Parcelforce then confirmed 2 redeliveries with me. I made it a point to stay home all day, twice, and it was never delivered.
I sent a query to customer service the first time it was supposed to be redelivered and it was not answered. After the second time, I spent the time trying to navigate its phone system (which just tries you to get to use the website) and spoke to a representative. He told me the package could never be redelivered because they left it at a post office 1 mile from my flat and I would be charged 50p to pick it up there!
I asked why then did they confirm two redeliveries with me if they didn't intend to redeliver the package? He said he didn't know. I asked why my customer service complaint wasn't answered. He said he didn't know. I asked why they spent it to the post office even though I didn't authorize it. He said they are 'allowed' to. I asked to speak to his manager. He said 'ok, wait.' Then he he came back and said 'hello?' And I said, 'it is still you.' He said 'i am my manager now.'
I can't fathom the incompetency within this company. I can't believe they've left me waiting over one month for a package and expect me to go out of my way to pick it up AND spend extra money doing it.
I asked that they pick up the package from the post office and redeliver it to my flat. He said they are not allowed to do that. They are a pickup and delivery service for crying outloud!
At all costs avoid these fools. If you ever get your package the costs will be far higher than you ever expected.
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