poor customer service
Posted by chriskinn
in Brecon, Powys
on Monday, 16 Jun 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
We only have Morrison's, a small Co-op and Aldi's in our town. The next nearest supermarket is 20 miles away. I have to return to Morrison's quite often to ask for a refund after being overcharged, the trained customer service staff member is very abrupt, never smiles and most certainly does not apologize for their mistake. Today I bought an item clearly marked at �1.08 but was charged �10.80 I spoke to the store and was advised they were aware of this particular problem and had alerted staff. I wonder how many more customers miss this as I did not used to check my receipt quite so thoroughly before
We only have Morrison's, a small Co-op and Aldi's in our town. The next nearest supermarket is 20 miles away. I have to return to Morrison's quite often to ask for a refund after being overcharged, the trained customer service staff member is very abrupt, never smiles and most certainly does not apologize for their mistake. Today I bought an item clearly marked at �1.08 but was charged �10.80 I spoke to the store and was advised they were aware of this particular problem and had alerted staff. I wonder how many more customers miss this as I did not used to check my receipt quite so thoroughly before
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