Morrisons Basingstoke cafe
Posted by Paul Snape
in Fleet Hampshire GU51 3JP
on Saturday, 30 Mar 2013.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
This review is intended as a criticism of the cafe only. Lunched there (or tried to) on 30th March. Ordered meal at 1.05 p.m. By 1.30 p.m. nothing had appeared. Queried this with server who told us because table number had not been displayed in correct place we had been overlooked. When I requested refund meal appeared from kitchen as if by magic!
No apology from staff who tried to indicate that it had been our fault for not displaying table number (It was on the table and clearly legible)
My complaint is about complete lack of service and no obvious guidelines as to how their 'system' operates. First and last time that we shall enter this particular cafe. Such a shame as the supermarket itself is up there amongst the best.
This review is intended as a criticism of the cafe only. Lunched there (or tried to) on 30th March. Ordered meal at 1.05 p.m. By 1.30 p.m. nothing had appeared. Queried this with server who told us because table number had not been displayed in correct place we had been overlooked. When I requested refund meal appeared from kitchen as if by magic!
No apology from staff who tried to indicate that it had been our fault for not displaying table number (It was on the table and clearly legible)
My complaint is about complete lack of service and no obvious guidelines as to how their 'system' operates. First and last time that we shall enter this particular cafe. Such a shame as the supermarket itself is up there amongst the best.
The views expressed in these reviews are not the views of TheUKHighStreet.com.
Each reviewer has a distinct and valid email address.
If you have written a review which does not appear here, please login and check that your email address is valid.
If you are a representative of the company being reviewed and would like to respond to an individual review, please contact us and we can post your response below the relevant review.