Alpha-Rooms are the worst online travel booking agency I have come across for customer satisfaction, honesty and reliability.

The holiday group consisted of myself, sister and 82 year old mother, criteria being an apartment including half board, sea views (balcony/terrace), close to beach and a reasonably quiet location fairly near the main town plus parking. We carefully choose the Hotel Uyal at Puerto Pollensa in Majorca as seemingly to fit. More expensive than the rest, we were happy it filled our tick boxes. We booked on 29th June with confirmation & voucher to follow on 30th June via email. It was therefore concurrently quite shocking and fortunate that on the eve of departure my sister came across an email (sent 4 days before our departure) from Alpha Rooms who requested urgent action as the Hotel Uyal was over subscribed. Ok, there were 2 local alternatives offered but we were nonetheless devastated.

The alternatives were not what we wanted; a hotel room with 3 beds was all that was on offer. After making frantic calls on the eve of our departure, Alpha Rooms claimed rather cheekily that no extra charges would be made for the alternate location and that he couldn’t assure us of getting what we originally wanted. I was very unhappy paying the higher cost for the original booking and then being accommodated in a standard room with no reduction in price. However, they could a place a fridge in the room as a gesture for the inconvenience! The operator could not confirm or elaborate on my questions and for more details from his ‘suppliers’ and I felt I was being palmed off at the last minute. He nonchalantly stated this is the risk one takes and the company was obliged for find alternatives only.

A desperate search began by me at 4.00 pm the day before departure. Being very upset by this shenanigan I was looking at the Alpha Rooms website and, oddly enough, I located the nearby Bellamar Apartments, which were a lot cheaper and a lot more promising than a 3 bed room hotel room. I was refusing to pay top prices for someone's mistake and choice which may or may not meet my expectations. I was very surprised the agent did not even present this as an option since I made it clear that an apartment was my requirement. I then insisted that this is what I wanted as there was availability according to the website for a lower cost, in fact £400 cheaper. As it turned out I was provided with the less modern apartments next door, Hotel Pollensa Park Apartments, despite it not having a lift for my pensioner mother and she having to struggle with making the climb to the second floor in the heat, everything else worked out well. The main Hotel facilities we had access to were excellent. I had my 2 rooms, catering facilities and wonderful sea view with balcony we all longed for. Despite this, we had to travel to Hotel Pollensa Park without an email confirmation from AlphaRooms which made for a very anxious trip out not knowing if this Hotel had been informed of our arrival.

No thanks to Alpha, what was a carefully planned adventure quickly went sour with a take it or leave it attitude. They have lost our future custom and I would certainly not recommend them or any of their services. I am surprised that a follow up call didn’t happen when no response to the email about the oversubscription wasn’t responded to. This should be part of a reputable company’s procedure. This left me an hour to turn a huge disappoint into the holiday we were could all enjoy.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Made a booking with Alpha Rooms for New Year 2007/2008 back in July 2007. We were advised by them less than three days before travel that the specially chosen hotel was overbooked and we could only be accomodated in a different resort. The different resort did not match our requirements at all. The Terms and Conditions state that this may occur and an alternative be offered in the same resort to the same standard. Alpharooms version of the same resort was to offer an alternative in the same region. Where Alpharooms totally failed was in the administration of this problem, they knew about the overbooking for a whole week before advising us. With less than three days before travel at one of the busiest travel times it was not possible to secure an acceptable alternative and although the accomodation cost was refunded Alpharooms took no responsibility for ruining our new year, and made no apology for sitting on the problem for a week before telling us. They state that they are an accomodation booking service only, that is exactly what you get - don't expect any customer service.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I too have had problems with Alpha Rooms and would never use them again.

We booked three hotels for our holiday to Majorca and had problems with each:

At the first hotel we were given the worst accommodation on the complex - I have since found out that Alpha advertise for accommodation from hotels and apartments who can give them the cheapest rates (see their website) - so in other words, what you book through them is going to be the cheapest most basic accommodation they can come up with. We had self catering accommodation where the doors didn't lock and the rings on the hob didn't get hot. It kinda defeated the object of going self catering as we couldn't cook anything so had to spend extra eating out.

We then arrived at the second hotel and they had no booking for us. We rang Alpha, who blamed their Spanish agents, who in turned blamed Alpha. We were stuck in the middle with no room for 6 hours until the very kind hotel manager sorted things for us - Alpha did absolutely nothing to help. We lost a whole day of our holiday and spent the next six days wondering if we would turn up at our third hotel to find there was no booking there either.

At the third hotel there was a booking - for five people, although there were only four of us travelling! But at least they'd got us some rooms. That was the only positive point - we stayed at the Luna Park Hotel in El Arenal, Majorca, which was advertised as an all inclusive family hotel with a kids club. We thought this would be perfect for our last 3 days as we could benefit from the all inclusive at the end of our holiday when we normally start to run out of money.

What they did not tell us was that in other countries this hotel is sold as their equivalent of an 18-30 hotel. The place was full of German, Dutch and Italian students. These people spent all day drinking in the all inclusive bar (we could not use it because it was packed with drunks and not suitable for young children). They then went out partying and came back to the hotel in groups between 2am and 6am. During this time they would run up and down corridors, kick and knock on every door, play loud music all through the night, swear, scream, shout, throw bottles and ashtrays from balconies which smashed in and around the pool area, urinate in the pool, vomit in the pool and generally caused as much disruption as possible.

It was frightening being in our room at night because you didn’t know what to expect next. The atmosphere was very frightening and if I felt this way then goodness only knows how my children must have felt. We had no sleep the three nights we were there – I can only pity the people who had booked for a fortnight.

On top of that the food was so bad we had t pay extra to eat allof our meals elsewhere and we heard numerous reports of rooms being broked into and people having their belongings stolen.

We tried to change our flights just to get home early but, as it was the middle of August, could not manage to change them.

Since then we have looked at the reviews on the Alpha room site and everyone who has visited this hotel has posted similar comments to mine - yet they are STILL selling it.

It was the worst holiday of my life and Alpha will never be trusted with any booking from me again - or anyone else who knows me if I have anything to do with it.