This is a feed of the latest reviews in Cookers on TheUKHighStreet.com. http://www.theukhighstreet.com/rss/rss_catreviews_242 Tue, 27 Sep 2005 12:00:00 GMT http://www.theukhighstreet.com/images/tinylogo.jpg http://www.theukhighstreet.com/rss/rss_catreviews_242 UK High Street Shops and Services 120 60 My wife and I bought a Proline condenser drier from Comet in Nottingham. Thought it would be the same as a Creda or many other 'brands' as it looked the same and was made in the same factory. Mistake - the thing sounds like Concorde taking off. When it's on, the furniture rattles upstairs. Reported this to Comet, we wanted to exchange this new machine for another type. The branch were having none of it - said it couldn't be exchanged because it was out of its wrapping (how else could we find out!). The lifeless eyes of the shop manager, staring out of his pudgy faced, told us an enginner had to write-off the machine before we could get a refund. Engineer came out - result, nothing wrong with it, of course, just 'a bit noisy'. His solution - 'stand it on a mat of foam rubber...' Forget the latest ad, 'the people who live and breathe electrical goods' need some serious re-education on how to treat customers, because I for one will not shop there again. http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2237 http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2237 Tue, 27 Sep 2005 12:00:00 GMT We called at the Swindon store to order Proline freezer, Salesman confirmed it was in stock at distribution centre and that it would be ready for us to collect on the 7/1/2005 on the morning I phoned to check that it had arrived, I was told to ring back after 3. On ringing back I was told that it had not arrived due to an ordering error by the salesperson, funny I stood at the side of the salesman when when he ordered it on the shop terminal. I was being given **** by the sales manager he said there would be a 2 week delay while he ordered another freezer, Well to cut a long story short we went to local electrical shop and purchased a freezer local. Now to get a refund from Comet seeing I paid cash. My advice make sure what you are purchasing is really in stock and check local electrical shops before you go to the larger sores http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2074 http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2074 Mon, 31 Jan 2005 12:00:00 GMT The service recieved in the Dunfermline branch of Comet is truely marvolus. The staff are proffessional, mannerly, efficient and for a change seem to actually care about what my needs are. The sales person approached me and asked me what it was I was after, asking me what the most important features were to me. He then proceeded and gave me the opportunity to choose between three machines, he took out all the leg work of buying a new machine, something that seems a bit of a regular occurance with me as I am on my third machine in 4 years...boy am I glad I purchased the extra cover. My good friend used to be a service engineer and informed me that the cover has saved me a packet!!! What more can I say, just fab service from a fab store. http://www.theukhighstreet.com/perl/review.cgi?ReviewID=1964 http://www.theukhighstreet.com/perl/review.cgi?ReviewID=1964 Mon, 18 Oct 2004 12:00:00 GMT experience detailed below: 28 May 2004 Dear Sir/Madam, COMPLAINT I am appalled by the so-called 'service' we have received from Comet and I would ask you to take measures immediately to rectify the situation. To summarise my complaint: 21 April - we purchased from you, over the phone, a Cannon Lichfield gas cooker (customer order no. 71667569) on the understanding that it would be in line with the 'Comet Price Guarantee': "if you find a product on our website priced lower on argos.co.uk, carphonewarehouse.com, currys.co.uk, dixons.co.uk, pcworld.co.uk, tesco.com, thelink.com or in a local store... bring the lower price to our attention and we'll not only match the price but also beat it by 10% of the difference." We pointed out at time of purchase that the cooker was retailing £20 cheaper on the Currys web site and we went ahead with the purchase strictly on the verbal understanding of your sales person (which we assumed could rely on) that £20 plus 10% of the difference would be deducted from the price. We were told that - for some reason to do with the delivery date for the product having already been confirmed by the ordering system - the transaction would go through at the full amount but that my bank account would be reimbursed with the agreed difference within the next two days. c.25 April - When I checked my account about 4 days later the transaction had registered in my bank account at the full price: £254.97, but there had been no refund. When we called you to ask why it had been delayed we were told (I paraphrase) - 'oh yes, I'm sorry, the refund is going through but you were misinformed about the time; it can take up to five days to clear'. c.7 May - The reimbursement still not having registered in my bank account, we called again. This time we spoke to someone called, we believe, xxx. This time we were told that: 'yes, I can confirm that the transaction has gone through at this end, but unfortunately it can take around 10 days to clear and it might have been held up because of the bank holiday. Check again with your bank in a day or two, it is definitely going through'. 22 May - confident that we could trust the word of Comet, I did not check my account again for a couple of weeks but, when I did, I was annoyed to discover that the refund had still not been made. My partner called you today, this time specifically to complain: it is simply not good enough to be repeatedly reassured that money owing to you is in the process of being paid only to find that this is not the case. This time your operative - a Ms. xxx(who we eventually spoke to having been transferred from pillar to post) - was not only unapologetic about the fact that we had received no payment but was adamant that there was nothing on the system indicating that a payment was due to us. Given that we had been repeatedly reassured otherwise, this information stunned us. Appalled at the way we had been deceived by Comet (and also by the time we had wasted hanging on the end of telephone trying to get statisfaction from your organisation) we asked to speak to a manager. We were told that as it was Saturday, no one was available. We expressed our dismay at the way we had been dealt with and asked Ms. xxx, to please leave a message for a manager to call us at their earliest convenience to deal with our complaint. We were told flatly that this was not possible and that if we had a complaint we must put it in writing. As we have already been messed about hugely by your organisation we were offended at the suggestion that we must now waste even more of our time trying to get satisfaction for what is, at best, a regretable cock-up in your ordering process. 22 and 27 May - We e-mailed a version of this letter stating in full the nature of our complaint and requesting a prompt response to the direct@comet.co.uk (which shares the same postal address as the Comet Customer Services Department). As of the evening of 28 May we have not had so much as an acknowledgement for either of our e-mails, which suggests that Comet has no interest in customer service. We consider it extremely unfortunate that Comet should choose to conduct its business in such a way. I urge you to contact us at your earliest convenience to tell us what you intend to do about it. I would suggest that the only reasonable response would be: 1. an apology, 2. an immediate refund in line with the 'Comet Price Guarantee' and 3. compensation for the time, trouble and stress you have caused us. I would reiterate that that the main causes for complaint are: that Comet has taken from my bank account more than the price verbally agreed for the product (which I would have not purchased at the price actually charged); that Comet twice (erroneously) told me that a refund had been implemented; that it then denied any knowledge of a refund; that it refused to deal promptly and conveniently with my complaint (i.e. by allowing us to resolve it over the phone through discussion with a manager) but insisted that it should be put in writing; that it ignored the complaint as put to it in two e-mails. Your sincerely http://www.theukhighstreet.com/perl/review.cgi?ReviewID=1851 http://www.theukhighstreet.com/perl/review.cgi?ReviewID=1851 Mon, 31 May 2004 12:00:00 GMT