This is a feed of the latest reviews in Supermarkets on TheUKHighStreet.com. http://www.theukhighstreet.com/rss/rss_catreviews_29 Sat, 16 Dec 2006 12:00:00 GMT http://www.theukhighstreet.com/images/tinylogo.jpg http://www.theukhighstreet.com/rss/rss_catreviews_29 UK High Street Shops and Services 120 60 In the Watford branch of TESCO, there was a Buy One get one Free offer on the New Convent Garden fresh soup. For £1.99 only one can buy one soup and get another soup free. However, there was a catch. Written in a much smaller text size, it says that the offer was only for the plum Tomato & Sweet Basil and Tuscan bean soups. In the actual display they have kept all the three verities, Tomato, Tuscan bean & Asparagus NCG soups together. I bought the NCG Tomato and Asparagus soup and discovered that the store had charged the full price for each of them. Next day I took the receipt back to the customers’ service section of the store and pointed out the prices. At that point the person at the reception explained the reasons why I was charged for the full price. In the past in a very similar situation like this Sainsbury’s has offered to the customers to take one more item free of charge which he or she was entitled on that day. In other words TESCO store should have offered the customer to take another packet under offer free. I regret to inform you that none of the TESCO store has ever shown such a compassion with their BOGOF (Buy One Get One Free) offers. A store which promoted the best of British ‘The Union Jack’ colour as logo, generates a huge profit and opens stores all over the world can at least honour their BOGOF offers even if the customer was few days late to point out the mistake! http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2446 http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2446 Sat, 16 Dec 2006 12:00:00 GMT The service has steadily gone from good to so-so to absolutely dire. Last shop I did had many items i was charged for but weren't delivered so they had to refund me £26. Tonights selection was too poor to be true. Many of the items on offer aren't available and are replaced by inappropriate,higher priced or own brand items. Wanted persil non bio, dont replace with a different size or brand gave me a colour powder instead. Wanted skinless chicken breast fillets, gave me chicken with skin. Had an multibuy offer where 5 items that retail at over are a tenner but available for £5, one of them out of stock and replaced and I am charged the full price for the others as single items. Want a vegetarian pizza, then why not replace it with pepperoni. The list goes on, it would take for ever to calculate yet again how much extra i was being charged dur to missing or inappropriate items. 45 minutes wasted on line last night & now I have to go to Morrisons tomorrow, so I can get what i actually wanted in the first place. If I am in a store most items seem available so not sure what effort the staff make. Waste of time calling to complain as only pass it on to the home shopping manager who only works 9 to 5 and doesnt call back anyway. There did seem to be an air of resignation about the lady who organised the refund the previous time when she realised what store it was, so if you are covered by the Bradford Buttershaw store dont waste your time, professional they aint. Suppose i am partly to blame for going back, people who frequently pack bananas under potatoes cant be to clever. http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2068 http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2068 Wed, 05 Jan 2005 12:00:00 GMT on saturday i took my children to our local big tesco's store at hampton, peterborough, to let my three younge children( aged 5, 3 and 1) spend there pocket money on a toy. it took around an hour for them all to choose something that they wanted (as children do!) they took the toy to the checkout to pay for the item only to find out that my 3 year old little boy had pick something that would scan through the till. apparently it had been delisted. needless to say that he wasn't aloud to buy it even though the item was in the shelf for sale with a price label underneth it. imagine telling that to a three year old that the toy he has picked out and want is they toy he is not aloud the staff were rude and just said "well he is just going to have to pick something else" obviously did not have children of own!!! http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2488 http://www.theukhighstreet.com/perl/review.cgi?ReviewID=2488 Wed, 00 Dec 0 12:00:00 GMT