This is a feed of the latest reviews for Gardening Express on TheUKHighStreet.com. https://www.theukhighstreet.com/rss/rss_reviews_2997.rss Fri, 25 Aug 2023 12:00:00 GMT //static.theukhighstreet.net/images/tinylogo.jpg https://www.theukhighstreet.com/rss/rss_reviews_2997.rss UK High Street Shops and Services 120 60 I placed an order at the end of July2023 for 7 plants for £97. 4 plants were sale plants at £1 each the others were an Albizia Tree for £29.99, Wisteria Okayama for £19,99 and Wisteria Floribunda for £36.95. The 3 main plants were really terrible (so were the £1 plants but that was expected for £1 each). All in very poor health with leaves falling off, brown spot, damaged leaves. The Albizia was tall and very weedy - the main stem was hardly the width of a pipe cleaner and the 4 leaves at the top were yellowing and falling off. I tried to return all the plants and received no reply from my email with photos or my online form with photos. Impossible to return the plants as no carrier will take a package this tall and some carriers have a no plants policy. complete waste of almost £100. NOT HAPPY. DO NOT USE GARDENING EXPRESS ONLINE. https://www.theukhighstreet.com/perl/review.cgi?ReviewID=540128 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=540128 Fri, 25 Aug 2023 12:00:00 GMT I wish I had read the hundreds of extremely negative reviews before ordering an expensive plant from this company which arrived totally dead! Instead of the quality 6ft climbing shrub I was promised, I received a tall, dead stick plus a load of dead and shrivelled-up leaves lying on the bottom of a poorly packaged parcel! My repeated attempts to contact the company via the only means possible, their webchat, were ignored and never answered! They have neither a phone number nor an email address on their website! I was then sent a standard satisfaction survey where I was asked to rate my experience with them on a range of 1-5. The only problem was that every time I tried to enter a score of 1, it kicked me out claiming that there was a 'database error'! However, if you entered a higher score, it accepted it straight away! Funny that!! Do NOT buy from this company if you don't want to waste your money! https://www.theukhighstreet.com/perl/review.cgi?ReviewID=503160 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=503160 Sun, 22 Aug 2021 12:00:00 GMT Placed an order on the 24th April which is still awaited. All attempts to contact the company are met with an automated response. It is impossible to contact the company or cancel the order. I have placed orders with five other gardening companies during this time, all arrived within 5-10 days. The name Gardening *Express* is frankly a joke. This is the worst company I have ever dealt with. I will never purchase goods from them again https://www.theukhighstreet.com/perl/review.cgi?ReviewID=459893 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=459893 Tue, 26 May 2020 12:00:00 GMT Absolutely shocking customer service - please I implore you not to order from this company no matter how cheap it may be. They have over £150 of my money for dead, diseased plants. They were in transit for more than 8 days squished into a box where they arrived dry as a bone and could not be revived. Some were pushed so tightly in they were broken in pieces because they were too tight to pay for a bigger box. One box looked like someone had played football with it. I've emailed, tweeted and used their awful online ticket system. They've had photo evidence they ignore. They've told me their gardening expert says the plants are weathered and won't let me dispute that and expect me to send back all the plants at my own cost even thought they are completely dead and they don't respond for days so how do I trust them? I've sent almost 30 photos for their review. I've reported them to local trading standards, essex trading standards and BBC watchdog. I'll now be taking legal action. AVOID!!! https://www.theukhighstreet.com/perl/review.cgi?ReviewID=402804 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=402804 Fri, 15 Jun 2018 12:00:00 GMT Ordered plants. 6 weeks later still nothing. No answers one mail, phone or Facebook other than automated message. Lodged a complaint with our bank who refunded the money https://www.theukhighstreet.com/perl/review.cgi?ReviewID=376148 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=376148 Wed, 11 Apr 2018 12:00:00 GMT Do not touch - they keep your money and don't deliver and ignore your emails https://www.theukhighstreet.com/perl/review.cgi?ReviewID=219082 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=219082 Mon, 03 Jul 2017 12:00:00 GMT Made an order of over £100. They never delivered it, and they never replied to any of my emails concerning the order. Trying to call them is a waste of time, no-one there answers the phone. They finally responded when I took my queries to their facebook page, but they deleted my post and blocked me even though all I was doing was repeatedly asking for a refund as they were refusing to give me one based on the fact that I had more than one customer service ticket (whatever that means). Do not waste your time and money with them. https://www.theukhighstreet.com/perl/review.cgi?ReviewID=184131 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=184131 Thu, 20 Apr 2017 12:00:00 GMT Wish I'd found these reviews before I bought via GROUPON. Just been ripped off by them. Plants arrived broken and damaged in poor packaging 1 on top of the other. Cost £35. Seen better quality more alive ones in Aldi for £1.99 at the weekend. Contacted customer services for new packaging to return they've taken 10 days to reply so they can try and get out of the 14 day refund policy. Am thoroughly disgusted. If I'd known I would never have bought. Plants were supposed to be 90cm and trees in medium pots. Plants arrived damaged and with broken branches and barely 50cm. Not anything like on the website. AVOID. https://www.theukhighstreet.com/perl/review.cgi?ReviewID=64168 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=64168 Mon, 06 Jun 2016 12:00:00 GMT Please, please, please do NOT waste your money with this appalling excuse for a 'company', all of the negative reviews on this site are absolutely accurate and I believe all of the positive 'customer testimonials' left on the 'Gardening Express' website were probably written either by people who work for the company, or friends and family of those who work for the company. I only wish I had done a bit of research on 'Gardening Express' before placing an order with them via Groupon (which by the way must be the only way these con artists drum up any business whatsoever). I placed an order for 6 Hebe Evergreens via Groupon and paid �24.99 for these plants (that apparently had an original value of �74.95) what an absolute joke! 5 instead of 6 very sorry looking, sparse plants arrived some 11 days after placing my order, looked absolutely nothing like expected, and were half dead! These plants were in terrible condition, however looking at the state of the battered and torn box they arrived in, this didn't come as a surprise. Alarm bells should've rung out loud when I contacted 'Gardening Express' via telephone 10 days after placing my order to find out when my order was to be dispatched, after having heard nothing from them or Groupon about my order. I got through to somebody who sounded like they had no idea what they were talking about and someone who also was rather rude! This was simply supposed to be a straightforward call to find out when my order would be dispatched- I don't think it's unreasonable to call to enquire over a dispatch date some 10 days after placing an order, having heard nothing. Although, looking at the other reviews on here, it seems that's a very short period of time, when there is clearly people on here that have been waiting months and months for their order from Gardening Express, and still received nothing. When I called Gardening Express they couldn't give me a definitive answer as to when my order would be dispatched, I kept being told I was going to be put on hold, but was actually transferred from advisor to advisor, before finally speaking to a gentleman (named Nigel) who told me (and I quote verbatim) to "simmer down"! Not quite the customer service one might expect. Although he was extremely rude and patronising he was able to give me a definitive answer as to when my order would be despatched... The order arrived the day after in the aforementioned state. Once again I got onto the phone to 'Gardening Express', trying to explain the state of what I had received. The individual I spoke to (Chantel) clearly couldn't be bothered listening to what I had to say and was extremely rude to me before hanging up on me! In absolute disbelief, I called straight back to speak to a 'Manager', and I use that term very loosely, for he behaved nothing like a manager, his name was Chris- he wouldn't listen to me at all, kept interjecting, was also very rude, then also hung up on me! I was nothing but pleasant and polite on the telephone, and in no way aggressive or acting in a manner that might warrant this sort of response. I got off the phone in absolute disbelief! Not only at the shoddy, substandard products that had arrived, but at the way I'd been spoken to by not just one, but ALL of the advisors at Gardening Express, I cannot believe that anyone would speak to customers the way these guys do, but that is Gardening Express, they are obviously a complete sham of an outfit, and seem set up only to rip people off. I have got nowhere complaining to them, so have escalated the matter with Groupon, and I am also beginning legal proceedings against Gardening Express, out of sheer principle. Gardening Express should not be allowed to treat people in the way they do, and send out absolutely sub standard products, but if more people don't do something about this they will continue to trade, and rip people off, DON'T let it happen to you- these people are the rudest, most incompetent bunch of idiots I have ever dealt with- please believe the negative reviews you have read, these rogue traders will cause you a lot of heartache. I am only glad I spent a small amount of money with them and thankfully not hundreds of pounds like some of the poor reviewers on here. Take heed. https://www.theukhighstreet.com/perl/review.cgi?ReviewID=2946 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=2946 Wed, 16 Jul 2014 12:00:00 GMT Fantastic customer service! I am surprised how quickly the order was. Will definitely recommend to friends and family! https://www.theukhighstreet.com/perl/review.cgi?ReviewID=2945 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=2945 Sun, 13 Apr 2014 12:00:00 GMT