Reviews of Alpha Rooms
Posted by Jim Robinson in Salford on Tuesday, 25 Mar 2014.
Booked a hotel in Rhodes 2rooms 1 of which is single occupancy. I tried to cancel the single room. I was emailed this could be done Its not been done and my account has been debited. To be fare it was late notice but alpha room my original email quickly but since then i am in limbo
Posted by beverley mcnaught in Lancashire on Sunday, 27 Mar 2011.
Having carefully studied reviews on trip advisor for months previous to booking my holiday, I decided on the accomodation and promptly booked through Alpharooms, printed off the accomodation voucher..sorted, really excited and looking forward to my hols. Exactly one week before we were due to fly we came home to find a message on the answerphone from alpharooms adivising us that the hotel had "overbooked itself" !! and that the accomodation was no longer available but that we could have an alternative or a free refund! the alternative offered was no comparison to the accomodation booked. After being held in a queue for which I was charged 10p per minute for what seemed like an age I was put through to a very stroppy, unprofessional, matter of fact young lady...no apology, no explanation, otherthan "its the hotels fault". After numerous other conversations (most of the time being fobbed off with some story of her being unavailble etc) my husband managed to get to speak to someone with a Little sense, who re-booked us in an alternative which was ok but not a patch on the ones originally chosen. All in all, this was the worst experience we have ever had when booking a holiday and certainly took the shine off our trip. Basically the staff at alpharooms are arrogant and very unhelpful should you experience a problem after booking, therefore avoid them like the plague.
Posted by sib53 in England on Wednesday, 28 Apr 2010.
I made a booking in late February but did not receive voucher although money taken from my account the next day. Sent numerous emails with no response other than standard automated reply. Had to ring premium telephone number - on hold for ages. Eventually wrote to MD and received voucher by email. Hotel says it does not have a booking in my name and I am now back in the loop of emails, telephone calls and another letter to MD. This time no response. Where to next?
Posted by LK01 in London on Sunday, 03 Aug 2008.
Alpha-Rooms are the worst online travel booking agency I have come across for customer satisfaction, honesty and reliability.
The holiday group consisted of myself, sister and 82 year old mother, criteria being an apartment including half board, sea views (balcony/terrace), close to beach and a reasonably quiet location fairly near the main town plus parking. We carefully choose the Hotel Uyal at Puerto Pollensa in Majorca as seemingly to fit. More expensive than the rest, we were happy it filled our tick boxes. We booked on 29th June with confirmation & voucher to follow on 30th June via email. It was therefore concurrently quite shocking and fortunate that on the eve of departure my sister came across an email (sent 4 days before our departure) from Alpha Rooms who requested urgent action as the Hotel Uyal was over subscribed. Ok, there were 2 local alternatives offered but we were nonetheless devastated.
The alternatives were not what we wanted; a hotel room with 3 beds was all that was on offer. After making frantic calls on the eve of our departure, Alpha Rooms claimed rather cheekily that no extra charges would be made for the alternate location and that he couldn’t assure us of getting what we originally wanted. I was very unhappy paying the higher cost for the original booking and then being accommodated in a standard room with no reduction in price. However, they could a place a fridge in the room as a gesture for the inconvenience! The operator could not confirm or elaborate on my questions and for more details from his ‘suppliers’ and I felt I was being palmed off at the last minute. He nonchalantly stated this is the risk one takes and the company was obliged for find alternatives only.
A desperate search began by me at 4.00 pm the day before departure. Being very upset by this shenanigan I was looking at the Alpha Rooms website and, oddly enough, I located the nearby Bellamar Apartments, which were a lot cheaper and a lot more promising than a 3 bed room hotel room. I was refusing to pay top prices for someone's mistake and choice which may or may not meet my expectations. I was very surprised the agent did not even present this as an option since I made it clear that an apartment was my requirement. I then insisted that this is what I wanted as there was availability according to the website for a lower cost, in fact £400 cheaper. As it turned out I was provided with the less modern apartments next door, Hotel Pollensa Park Apartments, despite it not having a lift for my pensioner mother and she having to struggle with making the climb to the second floor in the heat, everything else worked out well. The main Hotel facilities we had access to were excellent. I had my 2 rooms, catering facilities and wonderful sea view with balcony we all longed for. Despite this, we had to travel to Hotel Pollensa Park without an email confirmation from AlphaRooms which made for a very anxious trip out not knowing if this Hotel had been informed of our arrival.
No thanks to Alpha, what was a carefully planned adventure quickly went sour with a take it or leave it attitude. They have lost our future custom and I would certainly not recommend them or any of their services. I am surprised that a follow up call didn’t happen when no response to the email about the oversubscription wasn’t responded to. This should be part of a reputable company’s procedure. This left me an hour to turn a huge disappoint into the holiday we were could all enjoy.
Posted by Sprint in UK on Monday, 21 Jan 2008.
Made a booking with Alpha Rooms for New Year 2007/2008 back in July 2007. We were advised by them less than three days before travel that the specially chosen hotel was overbooked and we could only be accomodated in a different resort. The different resort did not match our requirements at all. The Terms and Conditions state that this may occur and an alternative be offered in the same resort to the same standard. Alpharooms version of the same resort was to offer an alternative in the same region. Where Alpharooms totally failed was in the administration of this problem, they knew about the overbooking for a whole week before advising us. With less than three days before travel at one of the busiest travel times it was not possible to secure an acceptable alternative and although the accomodation cost was refunded Alpharooms took no responsibility for ruining our new year, and made no apology for sitting on the problem for a week before telling us. They state that they are an accomodation booking service only, that is exactly what you get - don't expect any customer service.
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Reviews of Alpha Rooms
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