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Reviews of Bathstore

Bathstore

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Review of Bathstore Bedford in Bedford 10 out of 10

Posted by Terry Ram on Sunday, 18 Mar 2018.

Amazing service!!! Must mention the young sales rep, Ekran who was brilliant! No pushy selling. Extremely knowledgeable, helpful and patient. Credit to the company. Would highly recommend.
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Review of Bathstore Exeter in Exeter 10 out of 10

Posted by stephen pearce on Tuesday, 30 Jan 2018.

Great customer service and ideas thanks Ben
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Review of Bathstore Milton Keynes in Milton Keynes 2 out of 10

Posted by Deelah Ilyas on Monday, 29 Jan 2018.

Appalling service. I went in to design my parents bathroom and during this process was asked things like "who's paying for this bathroom" and "if you're paying for it then why don't you decide what design and products it should have". I would just like to clarify that this was the first time I've ever entered the store.This is not the service i expected from what i thought was a reputable company. All i wanted to do was show my elderly parents the design and products so they can make an informed decision before placing an order. I didnt even recieve the design! This branch doesn't even deserve 1 star.
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Review of Bathstore Bedford in Bedford 10 out of 10

Posted by Dave Hutcheson on Sunday, 07 Jan 2018.

You need a bath, or a sink? How about a mirror? Well good news, they got it
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Review of Bathstore Cambridge in Cambridge 2 out of 10

Posted by Jo Eadie on Monday, 13 Nov 2017.

I Emailed this branch to ask if they sold a desk mounted set of thermostatic mixer taps. They replied that yes, they were on display in the showroom. When I turned up I was told that the company doesn't even stock such an item! Complete waste of my time.
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Review of Bathstore Luton in Oakley 2 out of 10

Posted by Frances Hartley on Monday, 06 Nov 2017.

When you purchase from Bath Store they are very nice to you in store right up to the point where they have your money and fail to deliver their customer guarantee!
It started with their surveyor who was rude and unprofessional. In between answering half a dozen calls while in my home he informed me of what couldn’t be done with my bathroom refit in order to make the job easier for himself. He then went on to quote twice as much as the other quotes I had received!
Then the delivery, there were items missing, an out of stock item and the tiles didn’t show up on the same day! This is after being told by the store everything would be delivered and at the same time...
When I called the store they didn’t answer and nobody got back to me. I then visited the store the following day to find it closed, due to staff shortages. The problem is with the Bath store is there is no customer service department at Head office all problems are dealt with by the store you have purchased from (LUTON) but when their closed what do you do? After phoning around local stores I was informed they were unable to access my order. Eventually I called the ordering telephone number. They answer the phone (funny that) and a helpful lady emailed an area manager! Eventually I was contacted and my tiles arrived a week later and the missing item was sent to the store for collection and the radiator arrived a month later.
Now after spending £5300 with the Bath store, we discovered that the lady who placed the order had forgot to add a lid for the toilet cabinet. To add insult to injury on returning to the store to purchase the missing item I have been charged £20 delivery for their mistake! I asked for the item to be sent to store I will collect but apparently they don’t do that anymore..
Truly terrible service can not recommend save yourself the hassle shop elsewhere.
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Review of Bathstore Northampton in Northampton 10 out of 10

Posted by Bev haynes on Sunday, 05 Nov 2017.

Excellent service from Hugh yesterday, we went in with an idea, but he came up with other ideas much better, you could see he really thought about what would be best for us, rather than just trying to sell us what we thought we wanted
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Review of Bathstore Milton Keynes in Milton Keynes 10 out of 10

Posted by David Hayman on Tuesday, 10 Oct 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Excellent company service with great prices to match. Would highly recommend.
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Review of Bathstore Cambridge in Cambridge 2 out of 10

Posted by Gulcin Batmaz on Thursday, 14 Sep 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
staff useless, poor service, have to chase million times, extremely expensive, and poor quality. never consider!!!
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Review of Bathstore St Albans in St Albans 2 out of 10

Posted by Igm Plumbing on Tuesday, 08 Aug 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
place a order for delivery to our office did not turn up on that date specified spoke to the st albans branch who told me that i payed for the delivery to the store? but on the receipt it clearly shows the delivery address is my offices. £5.00 delivery charge to collect it yourself! terrible service.
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Review of Bathstore Cambridge in Cambridge 2 out of 10

Posted by Paul Holland on Friday, 21 Jul 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
The complete process was extremely poor. Staff untrained. The actual installation was a disaster. Being new to the UK. We made a huge mistake going to this company. Recently we had a problem with shower head. The replacement process was terrible. After dropping it off, tbey reluctantly
committed to deliver the replacement shower head and call before delivering. Nothing from them. Then when I rang, they said I had to pick it up because they needed the box to return the faulty shower head. There must be a shortage of small boxes in England. You walk into their stores and the staff appear to go out of their way to be unhelpful.
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Review of Bathstore St Albans in St Albans 10 out of 10

Posted by Kate Welling on Saturday, 11 Feb 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Fabulous choice of bathrooms. Very reasonably priced. Great customer service too.
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Review of Bathstore Northampton in Northampton 10 out of 10

Posted by graham pinney on Saturday, 14 Jan 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Great service, designer understood what I wanted and needed. Would recomend them.
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Review of Bathstore Cambridge in Cambridge 2 out of 10

Posted by Mat Burton on Monday, 28 Nov 2016.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Was stood up 3 times when waiting at home on delivery dates.
Had to phone head office to get the delivery in time for fitting!
Once fitted the extractor fan broke after a day.
I'm told I have to wait up to 2 days just for a call back from customer services.
I've lost count of the times I've had to call to chase-up staff who never call back.
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Review of Bathstore Exeter in Exeter 10 out of 10

Posted by Elizabeth Dowling on Wednesday, 19 Oct 2016.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Matthew was very good when I was designing my bathroom. Nothing was to much trouble. Other staff very friendly and polite. Highly recommended service. I recommend them highly
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Bathstore has received a rating of 6.24 out of 10 based on 17 user reviews.


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