Reviews of Bathstore
Posted by Terry Ram on Sunday, 18 Mar 2018.
Posted by stephen pearce on Tuesday, 30 Jan 2018.
Posted by Deelah Ilyas on Monday, 29 Jan 2018.
Posted by Dave Hutcheson on Sunday, 07 Jan 2018.
Posted by Jo Eadie on Monday, 13 Nov 2017.
Posted by Frances Hartley on Monday, 06 Nov 2017.
It started with their surveyor who was rude and unprofessional. In between answering half a dozen calls while in my home he informed me of what couldn’t be done with my bathroom refit in order to make the job easier for himself. He then went on to quote twice as much as the other quotes I had received!
Then the delivery, there were items missing, an out of stock item and the tiles didn’t show up on the same day! This is after being told by the store everything would be delivered and at the same time...
When I called the store they didn’t answer and nobody got back to me. I then visited the store the following day to find it closed, due to staff shortages. The problem is with the Bath store is there is no customer service department at Head office all problems are dealt with by the store you have purchased from (LUTON) but when their closed what do you do? After phoning around local stores I was informed they were unable to access my order. Eventually I called the ordering telephone number. They answer the phone (funny that) and a helpful lady emailed an area manager! Eventually I was contacted and my tiles arrived a week later and the missing item was sent to the store for collection and the radiator arrived a month later.
Now after spending £5300 with the Bath store, we discovered that the lady who placed the order had forgot to add a lid for the toilet cabinet. To add insult to injury on returning to the store to purchase the missing item I have been charged £20 delivery for their mistake! I asked for the item to be sent to store I will collect but apparently they don’t do that anymore..
Truly terrible service can not recommend save yourself the hassle shop elsewhere.
Posted by Bev haynes on Sunday, 05 Nov 2017.
Posted by David Hayman on Tuesday, 10 Oct 2017.
Excellent company service with great prices to match. Would highly recommend.
Posted by Gulcin Batmaz on Thursday, 14 Sep 2017.
staff useless, poor service, have to chase million times, extremely expensive, and poor quality. never consider!!!
Posted by Igm Plumbing on Tuesday, 08 Aug 2017.
place a order for delivery to our office did not turn up on that date specified spoke to the st albans branch who told me that i payed for the delivery to the store? but on the receipt it clearly shows the delivery address is my offices. £5.00 delivery charge to collect it yourself! terrible service.
Posted by Paul Holland on Friday, 21 Jul 2017.
The complete process was extremely poor. Staff untrained. The actual installation was a disaster. Being new to the UK. We made a huge mistake going to this company. Recently we had a problem with shower head. The replacement process was terrible. After dropping it off, tbey reluctantly
committed to deliver the replacement shower head and call before delivering. Nothing from them. Then when I rang, they said I had to pick it up because they needed the box to return the faulty shower head. There must be a shortage of small boxes in England. You walk into their stores and the staff appear to go out of their way to be unhelpful.
Posted by Kate Welling on Saturday, 11 Feb 2017.
Fabulous choice of bathrooms. Very reasonably priced. Great customer service too.
Posted by graham pinney on Saturday, 14 Jan 2017.
Great service, designer understood what I wanted and needed. Would recomend them.
Posted by Mat Burton on Monday, 28 Nov 2016.
Was stood up 3 times when waiting at home on delivery dates.
Had to phone head office to get the delivery in time for fitting!
Once fitted the extractor fan broke after a day.
I'm told I have to wait up to 2 days just for a call back from customer services.
I've lost count of the times I've had to call to chase-up staff who never call back.
Posted by Elizabeth Dowling on Wednesday, 19 Oct 2016.
Matthew was very good when I was designing my bathroom. Nothing was to much trouble. Other staff very friendly and polite. Highly recommended service. I recommend them highly
User Opinions of Bathstore
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Reviews of Bathstore
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