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Bedstar is one of the biggest online bed superstores selling top brand quality beds, bedsteads, mattresses, and sofa beds with free UK delivery on orders over £499.

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UK Delivery Details:  Mainland UK only. Free for orders over £499. For orders less than this value, cost ranges from £14.99 to £29.99. Please read full details on the site.

  • Some free P&P Free UK Postage on some orders.
  • UK Delivery Only UK Delivery only

Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 8 out of 10

Posted by Oliver Cannon on Thursday, 15 Feb 2018.

Having read the reviews of the company, specifically the ones that requested next day delivery i was a little anxious that my bed frame was not going to turn up. It did luckily and i couldn't fault the delivery company. My only fault with Bedstar would be there seems to be a lacking in communication and providing relevant information, like, the bed was made to order and would take 3-6 weeks to be delivered. This wasn't advertised when i bought the bed or in the order confirmation email. The email letting us know when delivery would be was sent the day before delivery, luckily i work very locally and the company is good about letting you take time at short notice, however i can imagine for some this is not the case. In summary, i will probably buy from this company again, as long as i don't need anything urgently.
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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 10 out of 10

Posted by Rebecca Hartley on Thursday, 15 Feb 2018.

Needed a bed fast been in pain with my old bed. Only have limited time off and offered next day delivery. They rang before time.slot saying they could be early I agreed and they came dropped off and bed was perfect condition. Matress perfect. And great finance option. Can't fault in the slightest very very happy x
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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 2 out of 10

Posted by Kevin Murray on Monday, 15 Jan 2018.

Ordered a bed and arranged delivery for a couple of days later. Received no communication from the company, so confirmed myself that the delivery was in place. Took the day off to wait for it to turn up, but as with a very high number of others who have reviewed Bedstar, it failed to be delivered. I contacted them, and was assured it would be with me the next day. However after more waisted time sitting at home, the item didn't turn up. I finally received the item 3 days late, with damaged packaging and damage to a number of the component pieces. The response was not as apologetic as you would want, as they obviously have to deal with this scenario on a very regular basis, as it seems to be part of their business model. As well as replacing the damaged items, they offered me a cheap mattress protector as I had requested compensation for the hassle and the two days waisted, what an insult! Do not use this company, as they don not deserve your business.
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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 2 out of 10

Posted by Wendy Sykes on Tuesday, 09 Jan 2018.

NEVER use this company. I ordered and paid for my delivery, 24 hours before the delivery I was advised that the products were not in stock and not likely to be for at least 4 weeks. They have held my money for 12 days already, a refund will take at least a further 5 days according to the customer service lady. "I signed their T&Cs when I ordered" was their response. Did I really know that I was going to sign up to such poor service? AVOID.
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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 2 out of 10

Posted by Graham Jonathan on Wednesday, 13 Dec 2017.

Ordered a bed and two mattresses. Order and delivery seemed prompt. We were given updates from an external and professional courier company only for delivery driver to turn up with the two mattresses and no bunk bed. Never once were we informed about this either by phone or email. Sent an email stating what had happened and still no reply? Shocking customer service. I want my bed rapid as my children currently have no where to sleep. Fuming is an understatement!
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Please Avoid like the Plague 1 out of 10

Posted by Louise in Kent on Wednesday, 25 May 2011.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Don't want to sound like a moaner but please read this before you purchase anything.

I bought a pine bed from this company online and from the picture on the website it looked like a dark brown bed - perfect!

The delivery time was accurate and it arrived as promised after the delivery people called my mobile and I got someone to be there when they delivered. The bed turned out to be orange...nothing like the picture. I called to complain at once and organised a refund and was told I would have to pay 40 for collection. After much hassle back and forth I accepted that 40 may be deducted from my refund, but that it wouldn't if indeed the bed was a different colour.

We organised the collection and I was under the assumption they would call my mobile like they had done on delivery. No mobile call came at which point I called them to find out that the delivery guys had come and gone and not taken the bed! I called up and was told that I would have to pay 40 there and then for collection. I just wanted to get the bed out of the house so agreed and paid. At no point was I told that I would still be charged for the failed collection. The bed was picked up, but then I found out I had been charged 80 for both collections!

They also say that the colour is correct online. I think whoever looked at the bed is colour blind. It could not be more different from the picture. The company have refused to budge, their T&C's very unclear and ambiguous, and I am 80 out of pocket for a bed that was the wrong colour in the first place! Bed star take no responsibility and I feel I was set up from the start when they did not call me, as if they knew they could charge me double. They have been rude and treated me with nothing bu contempt when I tried to complain.

This is their stance on their online chat that they cut me off from: "Do think it is fair that we should pay our delivery company two charges to rectify something that is not our fault? I don't." - Well they sent me a different colour bed and didn't call me to collect, is it their fault? Yes, I think it is.
Poor service 1 out of 10

Posted by gregmcc in Kent on Friday, 06 Feb 2009.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Spent nearly 800 on, in my opinion, a poorly made, uncomfortable, badly finished sofa bed. When I complained, they were totally uninterested even though I offered to accept just a 50% refund and return the goods myself. Apalling attitude and unacceptable customer service. Please avoid.

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Bed Star has 1 stores in the UK in our database.

More details Knaresborough: Bedstar | Beds | Mattresses | Headboards, Woodwards Showroom, 98 High Street, Knaresborough

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Flintshire Aston 4FT 6 Double Wooden Bedstead
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New Design Mono 5FT Kingsize Fabric Headboard
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Average review rating:
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Overall average rating:
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Bed Star is currently ranked 380 in the directory.
Last month its rank was 575.

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