Reviews of British Gas
British Gas
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Rude and tried to illegally charge a service fee
Posted by MarineBioAlly
in Edinburgh
on Saturday, 13 Aug 2022.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I went in to try to top off my bus pass and was told there was a £1 fee. I asked if this was legal and expressed concern (spoiler alert it's not legal for them to do this). The woman got angry with me for asking and was very aggressive. I tried to get her to put the money on the card anyway (I needed money on my bus pass and was late for a medical appointment) but she refused and was aggressively belligerent, telling me to get out of her store or she'd call the police. I have reported them to Trading Standards as these actions were illegal but want to spread the word that this is how they treat people.
I went in to try to top off my bus pass and was told there was a £1 fee. I asked if this was legal and expressed concern (spoiler alert it's not legal for them to do this). The woman got angry with me for asking and was very aggressive. I tried to get her to put the money on the card anyway (I needed money on my bus pass and was late for a medical appointment) but she refused and was aggressively belligerent, telling me to get out of her store or she'd call the police. I have reported them to Trading Standards as these actions were illegal but want to spread the word that this is how they treat people.
BRITISH GAS - BE afraid. STOP - Dont go there - A customer service from hell.
Posted by Pat & Kirpal - Two very afraid ex customers of British Gas
in Wales UK
on Wednesday, 25 Sep 2013.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Before you consider going to British Gas be warned the experience could leave you very bitter and angry. I suggest you read yourself some of the horror stories. We play golf as a group of usually 4 and 2 of us have such bad experiences with British Gas the conversation is often a new story from one of the non affected two how one of their friends is going through the same thing - a plain nightmare. I feel strongly enough about taking on this sort of hell service that I've started to consider taking on the company in the public domain.
Before you consider going to British Gas be warned the experience could leave you very bitter and angry. I suggest you read yourself some of the horror stories. We play golf as a group of usually 4 and 2 of us have such bad experiences with British Gas the conversation is often a new story from one of the non affected two how one of their friends is going through the same thing - a plain nightmare. I feel strongly enough about taking on this sort of hell service that I've started to consider taking on the company in the public domain.
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