They sent me the wrong size and the customer service was very unresponsive. I was given an option for a refund, which I wanted. When I replied with my preference, there was no response. Multiple follow up emails were also ignored. Left me feeling very cheated.
DELIVERY: GOOD GOODS: VERY_POOR SERVICE: VERY_POOR
All I can say is that I am disappointed. Butterflywists has got beautiful stuff. The shoes are to die for, but I think you guys have poor customer service and should also consider changing the courier service, it is just crap and giving you a bad reputation. I ordered shoes in December 2018 only to be informed that the courier lost the shoes now in January 2019.
Easy website and comfy shoes let down by using a poor delivery service (Hermes) and slow customer service. I ordered two pairs - one was late, the other vanished completely. After several emails to customer services I finally got a response offering a replacement, which took two delivery attempts as Hermes driver didn't bother ringing the bell or leaving a card even though I was in.
You cannot be reached by telephone. Emails are ignored. When these are repeated on your horribly slow website your computer responds stating that you will try to reach me within 24 hours. When you do respond, usually through Frankie who sounds charming, replies are ignored. In other words your Customer Service is truly appalling. Please have someone call me soonest on 020 8979 8645. Tony HG FIoD
DELIVERY: GOOD GOODS: EXCELLENT SERVICE: VERY_POOR
Butterfly Twists has received a rating of
8.88 out of
2132 user reviews.
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