Dell Computers
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AW: All new Dell PCs are upgrade-ready to Windows 11
All new Dell PCs are upgrade-ready to Windows 11
Dell is the UK's leading computer supplier. Dell provides computer hardware including desktops, laptops and peripherals. Also, download documentation and get support from the technicians or the knowledge base.
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No customer service...
Posted by afinlr
in Italy
on Thursday, 07 Aug 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.
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AW: All new Dell PCs are upgrade-ready to Windows 11
All new Dell PCs are upgrade-ready to Windows 11
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Benefit up to 9% discount on selected PowerEdge Server Smart Selection bundles using coupon code: PE4OFF in combination with discounts available on dell.com/en-uk website
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A Special Offer was added for Dell Computers: AW: All new Dell PCs are upgrade-ready to Windows 11 1 hour ago.
AW: All new Dell PCs are upgrade-ready to Windows 11
A Special Offer was added for Dell Computers: Benefit up to 9% discount on selected PowerEdge Server Smart Selection bundles using coupon code: PE4OFF in combination with discounts available on dell.com/en-uk website 1 hour ago.
Benefit up to 9% discount on selected PowerEdge Server Smart Selection bundles using coupon code: PE4OFF in combination with discounts available on dell.com/en-uk website
A Special Offer was added for Dell Computers: 4% off on Vostro Notebooks and Desktops 1 hour ago.
4% off on Vostro Notebooks and Desktops
A Special Offer was added for Dell Computers: 4% off on All Latitude, Workstations and Optiplex 1 hour ago.
4% off on All Latitude, Workstations and Optiplex
A Special Offer was added for Dell Computers: Gaming Monitor Sale - Save up to 35% 1 hour ago.
Gaming Monitor Sale - Save up to 35%
A Special Offer was added for Dell Computers: Gaming Accessories Sale - Save up to 25% 1 hour ago.
Gaming Accessories Sale - Save up to 25%
A Special Offer was added for Dell Computers: All new Dell PCs are upgrade-ready to Windows 11 1 hour ago.
All new Dell PCs are upgrade-ready to Windows 11
A Special Offer was added for Dell Computers: Gaming Accessories Sale - Save up to 25% 5 hours ago.
All new Dell PCs are upgrade-ready to Windows 11
A Special Offer was added for Dell Computers: All new Dell PCs are upgrade-ready to Windows 11 5 hours ago.
All new Dell PCs are upgrade-ready to Windows 11
A Special Offer was added for Dell Computers: AW: All new Dell PCs are upgrade-ready to Windows 11 5 hours ago.
All new Dell PCs are upgrade-ready to Windows 11
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