Very poor service I spent £4000 for new furniture and DWELL supplied me with wrong fitting!!! I then had to pay extra for them to send eco master @ 6 in the morning to the wrong address to take pictures of the wardrobe!!! It’s been 1 year & my wardrobe is still half fixed!!!!! Ridiculous Service.... if you guys would like to come repair your item then I will remove the review until then I will never recommend family & friends to Dwell. I feel like they where very jealous mean.
After taking my time to find the perfect center table that suits my design style, I found the stylish piece in Dwell. And I am very happy with my find. With regard to Dwell's customer service, my experience went reasonably smooth. Simon, the sales representative was very helpful and knowledgeable of their line and introduced us to other items we are looking forward to add to our home. We picked up the item but the staff assisted us in loading the item in the car.
We bought a £1600 sofa from this company. When it was delivered, the delivery company refused to assemble it (just the feet) although we were told by the sales staff when we were buying it that they would. We had another problem with Dwell when we cleaned the sofa cushion it split after only 18 months. I would not expect this from this sofa, the seam ripped completely. The sales person said we could wash the covers however they misinformed us as it turned out to be dry clean which I didn't know and there were no washing instruction labels on the seat cover. I contacted them to find out what we could do to replace the cover, only to be rudely referred to the website and told that they could do nothing and that said that they didn't have their own supplier's contact details? which I find hard to believe. They didn't want to help or offer a solution, not even an offer to pay for the seam to be repaired. I will never buy from them again, their after-sales service is appalling.
Dwell has received a rating of
7.62 out of
73 user reviews.
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