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Dwell

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Review of dwell in Slough 8 out of 10 new

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Posted by Chris Bailey on Tuesday, 14 Nov 2017.

I ordered a small side table to be delivered to the store. The delivery was quick and I was kept informed via email throughout the process. When the item was ready to collect a member of staff called me to inform it it had arrived and I was able to collect it without any delays or issues. The table is good value for money and I am very pleased with the service provided.
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Review of Dwell in Milton Keynes 4 out of 10 new

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Posted by G Bruce on Monday, 13 Nov 2017.

Dwell has some nice products but unfortunately our experience was completely spoilt by the salesman who seemed to be desperate to sell to us at any cost. Even when it was clear we wanted to have a few days to think before making a purchase, he tried to get us to part with our contact details (we declined). This was the first shop we visited, and all we wanted to do at that stage was to have a look around a few stores to see what furniture options were available. Even when we managed to shake the Dwell salesman off, another assistant pounced on us even though she said she knew we'd been talking to her colleague! Dwell was the only furniture shop on this retail site where we felt unable to browse without staff attaching themselves to use like leeches! We suspected afterwards that Dwell massively incentivise their staff to make a sale but this had the opposite effect in our case and we would feel uncomfortable returning, despite the fact we liked a lot of the products. This contrasted with all the neighbouring competitors where there was no pressure-selling at all and we were made to feel welcome to browse furniture without sales staff hanging onto us like leeches.
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Review of Dwell in London 10 out of 10 new

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Posted by Kristina Pollakova on Monday, 06 Nov 2017.

This is our favorite dwell branch (and we don't even live in London). They always seem to have a good range of furniture, which makes it much easier to make your mind :) I think we were quite a difficult case (exchanged an item in our existing order, having two dif.orders delivered in one delivery, changed address which would not appear in any database because it's a new build, etc. etc.) but the sales team was very nice and accommodating and dealt with all our issues with a great patience! Special thanks to Anna.
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Review of Dwell in London 4 out of 10 new

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Posted by Boon Koh on Monday, 06 Nov 2017.

Nice store, but extremely pushy sales people. Every minute a different one will come up and ask if you need help - and keep offering unsolicited advice/opinion on items you're seeing.

They seem to work on commission, taking every opportunity to try to pressure you to buy. When asked when is the sale ending, one sales assistant said "tonight - so you should place your order in asap". Surprise surprise, the next day, the sale is still going on.

Note that they don't have stock in-store I believe, so you won't be able to physically pick up many of the furniture or fittings. This is more of a showroom.
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Review of Dwell in London 2 out of 10

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Posted by Gurdeep Singh *Interior Design Consultant on Friday, 27 Oct 2017.

I am downgrading my review for DWELL after receiving failed delivery at WESTFIELD. You have the possibility of not receiving your good at the store because sometimes Westfield cancel slots for Store Deliveries. Chairs arrived on the day the store was advised not to deliver. Items arrived in a damaged box. Faux leather chairs had blemishes and marks. Dwell have offered £25 compensation which has been rejected. The service you receive is not the same after you have paid for your goods. Head office and Store have communication problems including store managers no power to solve problems. Ive been going to this store since 2012 and this is the first time I have noticed how bad the Customer Care is after a big purchase being made. I will update this when Dwell solve my complaint.
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Review of dwell in Chorlton 8 out of 10

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Posted by jimbo Russell on Friday, 27 Oct 2017.

Love dwell furniture it is very unique sometimes. Not the cheapest but is very good quality this is a small store within a store so doesn't have to much in it.
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Review of Dwell in Eccles 8 out of 10

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Posted by jimbo Russell on Friday, 27 Oct 2017.

Love dwell furniture it is very unique sometimes. Not the cheapest but is very good quality this is a small store within a store so doesn't have to much in it.
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Review of Dwell in London 10 out of 10

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Posted by Daniel Barker on Monday, 16 Oct 2017.

Wonderful customer service from the entire staff, in particular Ivan. Ivan assisted my partner and I in choosing a range of furniture and provided wonderful suggestions and feedback on which pieces would work best. Really appreciated the insight as well as the time Ivan took to make sure we were happy with everything we purchased. We'll be returning in the future.
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Review of dwell in Oxford 8 out of 10

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Posted by Paul Greenfields on Thursday, 14 Sep 2017.

Nice store and generally good staff, but its stupid and somewhat unethical how they leave the doors wide open letting all the heat out with a heater above the door.
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Review Summary



Dwell has received a rating of 7.67 out of 10 based on 60 user reviews.


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