Felt incredibly welcomed by one of the managers at Footasylum Stratford today. He approached me with a smile and offered to help me find a shoe to match my outfit. Despite the trainer being out of stock, he still offered to check if other stores had my size. Luckily we found a store which had it and he reserved the shoe for me. I have never had someone offer that service to me being a regular customer in trainer stores. This is by far the best service I have experienced. I asked for his name, however he politely said he doesnt give his name out but he’s one of the managers there. He looks quite young but a friendly and lively chap. Best service ever!
I had the worse experience ever staff at footasylum in reading I ordered a coat of £99 opened the package coat was faulty they don't even check it before parcel it and when to store in reading town centre the staff and even the management they wasn't bothered they spoke to me very rudely manners I'm not happy at all I would not recommended at all to shop or order online stick with sports direct or jd they services and staff are 90% good please do not buy at all
Review of Footasylum Kingston - Clarence Street in Kingston upon Thames
Poor customer service. Staff are complacent, lazy, and impolite. Complaints are not acknowledged and compensated for. Good selection and variety of shoes, but I would not buy from here, simply because there are other shops that are better overall (especially in customer service).
PS. As a previous review stated, this place is run by "teenagers." Ultimately, you will be dealing with unprofessional people. Beware.
Review of Footasylum London - Oxford Street in London
Footasylum has received a rating of
5.37 out of
60 user reviews.
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