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Goldsmiths

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Watch Strap Replacement 1 out of 10

Posted by Anon in Newcastle upon Tyne on Friday, 06 May 2011.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
They scratched my limited edition 30th anniversary Diesel (200+) watch when they tried to replace my watch strap. There are some aesthetic screws below the face of the watch, and some clever assistant tried to gain access to the straps by unscrewing these aesthetic screw. As a result, they left four indentations on these aesthetic screws. What's more, they couldn't even fit the strap on properly and was very loose when I received my watch. In the end, even though they denied it was their fault, I got the straps for free. Later, I realised that the Auditor of the company (not the watch repairer) was the one who fitted the strap for me which is quite a suspicious matter. In hindsight, I should have checked their log book that notes the damage to the watch before carry out the work to see if it was their fault. Either way, I believe these incidents would not always happen in Goldsmiths. Nonetheless, do they live up to the expectation of a company established since 1778? No.

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Goldsmiths has received a rating of 1.00 out of 10 based on 1 user reviews.


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