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Heidi Klein

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Review of Heidi Klein in London 10 out of 10

Review of Heidi Klein. Read all reviews of this store.

Posted by Georgia Lee on Thursday, 04 May 2017.

Super impressed with the staff who really know their stuff. Without them I wouldn't have made the choice I have, which fits beautifully and I feel like a million dollars in it! Also stunning, luxurious feeling fabric. Can't speak highly enough of Heidi Klein!
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Review of Heidi Klein in London 2 out of 10

Review of Heidi Klein. Read all reviews of this store.

Posted by Yvonne Williams on Friday, 29 Jul 2016.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Good afternoon

I don't usually make a complaint but I have to say how enormously disappointed I am with my experience with yourselves.

I am going away for a special weekend and so wanted to take your shoes to complete an outfit. However, the first shipment went missing between yourselves and DPD, so a couple of phone calls later the second shipment arrives and you have sent TWO LEFT FEET!
They aren't even the same size - no that that matters!
The order arrived at 10:30 this morning and as I am flying out at at 2pm this afternoon, I am unable to find another pair to take.

As I say, I do not make a habit of complaining but when I am spending this much on a pair of shoes, I would expect the service and attention to detail to be much much better than it obviously is.
I have arranged for my daughter to make an unplanned trip to the Post Office in order that the shoes are returned to yourselves as soon as possible, and I doubt very much that I would use your site again, unless I have a few days spare in case of another error.

Again I apologise for the tone of this email, but I am so very dissapointed and it hasn't been a pleasant start to what should be a fantastic time away.

Regards

This is the email I sent to Heidi Klein yesterday, no response and it cost me over £10 to return them recorded delivery as requested to ensure the refund goes ahead.

I won't be dealing with them again that's for sure.
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Review of Heidi Klein in London 10 out of 10

Review of Heidi Klein. Read all reviews of this store.

Posted by camilla du boulay on Monday, 11 Apr 2016.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Lovely store with really nice people working there. They helped me pick out a style that was flattering to my shape and the bikinis are gorgeous! They also have a great spray tan booth there- everything I needed for my holiday covered!
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Review Summary



Heidi Klein has received a rating of 8.00 out of 10 based on 4 user reviews.


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