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Reviews of Hugo Boss

Hugo Boss

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Review of Hugo Boss in London 10 out of 10

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Posted by S P on Thursday, 21 Sep 2017.

Talk to Callum, very professional, provides great advice, great personality.
Service like a Private Banker 👌
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Review of Hugo Boss in Manchester 2 out of 10

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Posted by Paul on Thursday, 13 Jul 2017.

Was not explained during purchase I couldn't get a refund on sales items. So was disappointed day after I bought the items to be told I couldn't get a refund. This is my last purchase of Hugo Bob. Will stick to lacoste , Armani etc from now on. Poor poor poor customer service.
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Review of Boss Store in Brighton 10 out of 10

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Posted by Wade Montague on Friday, 30 Jun 2017.

Super customer care, the guys here know how to treat you. They also really know their stuff, with the guys looking after me sizing me up perfectly from eye alone. Wish I had brought directly from this store as their attitude was impeccable.
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Review of Hugo Boss in Milton Keynes 10 out of 10

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Posted by Rajiv Balan on Saturday, 17 Jun 2017.

Excellent service. Went there to buy a tuxedo for my wedding and had an exemplary service from David who managed to get me everything I wanted. The best service I had from a store yet. Highly recommend!
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Review of Hugo Boss in London 2 out of 10

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Posted by Farbod Bahrami on Tuesday, 13 Jun 2017.

Very arrogant manager without any knowledge about return policy about faulty items. I compliant to the head office and when they contacted him, he simply lied about the condition of my shoes! I will take this further so he should apologise for his rude behaviour. Should be a reason behind all these negative feedbacks.
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Review of BOSS Store in London 2 out of 10

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Posted by yevgeni tsirulnik on Tuesday, 13 Jun 2017.

I've been a very frequent buyer at Hugo Boss in U.K. (Particularly the one I'm reviewing) - before that I was leaving in Dallas, Texas, spending over 4-5k a year of suits and shirts. In the last year I've purchased several dress shirts (about 12) of which 5 had an issue with the cotton by the one of the buttons (always the same) - the issue was that the shirt will get ripped always in one place after wearing it once or twice.
Ok, I understand that these things may happen with specific faulty manufacture BUT the customer service I've received was absolutely not acceptable and not helpful partially when you pay for the bran you would expect completely different level. As a matter of fact in USA it would be no question asked just exchange those problematic shirts.
When we've worked with the store on Doan square 1) it took them 3 weeks to get back to us 2) the answer was very standard basically removing any sort of responsibility from themselves and pushing it to us)
Very disappointing experience. NEVER AGAIN
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Review of BOSS Store in London 2 out of 10

Review of Hugo Boss. Read all reviews of this store.

Posted by jaspal singh on Tuesday, 06 Jun 2017.

Bought a coat 4 months ago due to bad lining used the coat started to break after 3 months use. Manager would not offer a refund and poor customer service experience very unprofessional.
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Review of BOSS Store in London 10 out of 10

Review of Hugo Boss. Read all reviews of this store.

Posted by Alexia von Pfefer on Monday, 01 May 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Great shop with amazing service. A great selection for men.
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Review Summary



Hugo Boss has received a rating of 6.79 out of 10 based on 28 user reviews.


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