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Founded in 1969, Initial City Link pioneered the introduction of Same Day and Next Morning door-to-door delivery services nationwide. We have since grown to become one of the largest and most successful express delivery companies in the UK. Providing value-added services through high quality processes, innovative systems and responsive customer services.


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City Link (WARNING) 1 out of 10

Posted by Summer Truman in Blackheath on Sunday, 27 Jan 2008.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I have never been so disgusted in my life… with being pushed around and being treated like I have no intelligence by being lied to constantly By City Link. I had the driver call me around 4pm on Thursday, telling me he could NOT find my address, when given directions he said he would contact is office to get further advice. I waited and waited and NOTHING, come 5.30pm I called the office and they had informed me they have NOT yet heard from the driver. The parcel was NOT delivered I was told it would be put onto the van for delivery the next morning. As it was my birthday on the Friday and I was up and fully awake with my 2year old I waited and looked out for my parcel and still NOTHING I called the office once again at 10.10am and I was put on hold to only be told the driver had knock and left a card at 9.55am and that I have a brown door! This on the other hand was NOT the case as I have NO card and I have been watching out the window for him! So they told me once again that they will put it on the Saturday delivery between 8am till 12pm I was up at 5am and still no Parcel, its not like I ordered a BMW 4by4 as of now I have to wait until Monday…they will NOT get away with this if I have to take them to court I will! The most frustrating thing is that they have treated me like mat wiped on me and back again. As I have already paid the full £42.00 NOT including delivery for my item and lost 4days off work in the city. I am totally disgusted the fact that they have lied through the whole process I was so fuming when the supervisor had told me he had knocked at my door and I know he very well did NOT I felt sick and shaky which brought on an Asthma attack on my birthday…If the cannot deliver something as simple as my HP AC Adapter and the call the Saturday delivery as urgent I HATE to think what else is for much greater need.
Next year delivery 1 out of 10

Posted by Paul in Windsor on Friday, 04 Jan 2008.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I thought I might have been just unlucky, but having put 'city link are crap' into Google lead me almost straight here.

Looks like no change on the City Link front, a parcel scheduled for next day delivery 19 Dec 07 well in time for Christmas was delivered on the 3 Jan 08. Contacting the local depot at one point confirmed the parcel was missing and emails to head office still remain un-answered. I'm currently now waiting for a before noon delivery and its 13.50hrs as I type this. Now do I waste several hours tyring to complain direct to City Link, my suppliers shrug their shoulders as they have heard it all before. WatchDog might be interested if enough people complained. Mean while I'm off to call my supplier to try and get city link removed as a delivery agent for me inparticular.... happy city link waiting.

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Initial City Link is currently ranked 302 in the directory.
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