Reviews of Insure and Go
Insure and Go
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Insure and go -- STAY AWAY !!!
Posted by erwee
in London
on Wednesday, 15 Jul 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Airline lost my luggage for 5 days. Had to spend about 100 euro on clothes and essentials until my bag was returned (HALF what was �allowed� under my �cover�). My spare insulin was in my main bag. When my main supply failed, I had to go to hospital in Greece to get a new batch.
Back in London, I was told (BY THEIR SUPPORT LINE) to submit 2 claims, 1 for essentials and 1 for medic cover under the same policy. They rejected the medical claim (full doctor + medial receipts) saying it was my fault for not having a spare set (IN MY LOST BAGS!!) ... as for the essentials claim, 3 weeks later I got a letter saying I�m suppose to claim from the airline first, then from them. Also, that the receipt for a backpack to hold all my new clothes (18 euro) and a receipt for underwear (5 euro) was missing. Funny, because they were the top 2 receipts sent back in the envelope, proving that not only do they not honour their policies, they actually can�t read. STAY AWAY!!! COMPLEYELY DISINGENUOUS, UNHELPFULL and in the end, COPLETELY USELESS AND A WASTE OF TIME AND MONEY.
Airline lost my luggage for 5 days. Had to spend about 100 euro on clothes and essentials until my bag was returned (HALF what was �allowed� under my �cover�). My spare insulin was in my main bag. When my main supply failed, I had to go to hospital in Greece to get a new batch.
Back in London, I was told (BY THEIR SUPPORT LINE) to submit 2 claims, 1 for essentials and 1 for medic cover under the same policy. They rejected the medical claim (full doctor + medial receipts) saying it was my fault for not having a spare set (IN MY LOST BAGS!!) ... as for the essentials claim, 3 weeks later I got a letter saying I�m suppose to claim from the airline first, then from them. Also, that the receipt for a backpack to hold all my new clothes (18 euro) and a receipt for underwear (5 euro) was missing. Funny, because they were the top 2 receipts sent back in the envelope, proving that not only do they not honour their policies, they actually can�t read. STAY AWAY!!! COMPLEYELY DISINGENUOUS, UNHELPFULL and in the end, COPLETELY USELESS AND A WASTE OF TIME AND MONEY.
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