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Isme

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A huge range of goods for the home and family to buy from this catalogue company. Low prices - up to 20% lower than agency catalogues. Many products are exclusively available online.
As well as clothes for the whole family, you can also find a wide selection of goods for the home - furniture, lighting, large electrical appliances such as fridges, washing machines and vacuum cleaners, and small electrical appliances such as bread makers, food processors - even a candy floss maker!

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Failure to Deliver or Communicate 1 out of 10
Review of Isme. Read all reviews.

Posted by Rhodri in London on Monday, 28 Nov 2011.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Isme are great if you never actually want the item delivered having paid for your item.

I originally ordered this item on 28.08.11. The delivery date kept getting pushed further and further into the future. They then confirmed the delivery date as 11.11.11. Phoning them to check a day prior to this led to them changing this date again. Their newest date (25.11.11) has been and gone without the appearance of the fridge-freezer. They claimed to have dispatched it. However when we actually checked with the delivery company, they stated that they did not have any record of the item.
When I queried this, they failed to provide any explanation, repeating "We don't have any information".

All promises to rectify the situation failed. They failed to communicate with us on multiple occasions. They were unapologetic despite failing to deliver a fridge in 3 months.

We finally cancelled the item today due to their incompetence. On their past performance, I'm apprehensive about their ability to actually compete a refund.

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