Nice place for men, just don't let them in by their own. Lots of good quality goods. They stock most of the products. The staff is very helpful, there is nothing they don't know. Very good experience overall.
Machine mart is essentially a toy shop for adults where you go there and wonder how you can own all these wonderful things....if you like tools that is. The staff are friendly and helpful and don't harass you as you browse around the store but do ensure you have assistance if you require it. Prices are reasonable on most things but check online to compare. For example the brake caliper windback kit in the store I bought online at our favourite internet auction site for £12, I think they sell it for around £30.
I have bought a LOT of tools from machinemart. Make sure you keep receipts forever for lifetime warranty stuff because unless you have the receipt they won't replace under warranty which in this day and age of tool warranty if pretty poor. I learnt this the hard way recently when a lifetime warranty screwdriver had a spline snap off...it won't cover you for tool abuse though of course!!
If you like tools, you'll easily loose and hour in here and not realise it! It's a shame they don't have a coffee machine and toilet lol lol.
I visited on 27/01/2018 an hour before close to buy a compressor. Within a few mins, with help from the staff, I had the one I needed singled out so I went to have a look around the rest of the shop. Whilst doing that, they went out of their way and found 2 other compressors that were the same but at a reduced price because of miniscule defects such as the plastic motor cover being cracked. I ended up leaving with the exact compressor I wanted but at £100 less!! They even lifted it into my car! They really could not have been more helpful, I'm so pleased I took the drive over there from Braintree and I'll be going back there every time I need something.
Fantastic range of products, and lots of it in stock. Some of the products can be of poor quality (ie cheap Chinese .....), you get what you pay for! Prices can be competitive; cheaper than Screwfix and Toolstaion, like 15% cheaper. The staff in the Colchester branch were freindly & super helpful; they also provided exemplary customer service.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Very helpful member of staff, really good service and as usual a really good price
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. We needed to buy a forklift jack to complete LOLER inspections & as Machine mart were local and said it was in stock we ordered & paid for it to be delivered early next morning. By the afternoon it had still not arrived so we called them and they said as the company credit card address we used was different from my work address the order was not processed. Why they never called to say there was a problem I don't know ? We reordered it and was to be delivered the next working day morning but still no delivery !! We were then told it had to come from Swindon. It eventually turned up the next day. If we treated our customers this way we would be out of business in a heartbeat. I'm sure we won't be using Machine mart again !!
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Manager gives poor to no customer service at all and is rude never going there again ever
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Not only do they sell rubbish, they won't take it back. They won't check the faulty goods in store, but send off to head office. Head office decide whether or not something is faulty, and frankly cheat. Forget about trading standards tbh.
Machine Mart has received a rating of
7.23 out of
31 user reviews.
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