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Mantis

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Review of Mantis 2 out of 10
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Posted by TrustedShops User on Saturday, 06 Jun 2020.

Not a good to deal with parts ordered and paid for ! Parts have not arrived ,no money refunded and the won't answer emails or calls . EP Barrus no nothing of the order. Not Happy, Customer service 0 Delivery 0 etc etc

GOODS: VERY_POOR
Review of Mantis 6 out of 10
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Posted by TrustedShops User on Sunday, 03 May 2020.

I have now received most of my order, haven't had the sparkplug. Given the current world circumstances I am happy to say leave this now. My order was placed during a time of changeover with suppliers, French company to an English company.

DELIVERY: FAIR
GOODS: FAIR
SERVICE: FAIR
Review of Mantis 10 out of 10
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Posted by TrustedShops User on Tuesday, 28 Apr 2020.

All good

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Mantis 8 out of 10
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Posted by TrustedShops User on Wednesday, 22 Apr 2020.

Spare part was despatched via Lettre Prioritaire from Mantis France on the day I ordered it. However it then took over 2 weeks to be delivered in the UK. Parts were fine, have been installed and the Mantis is now fully operational.

DELIVERY: POOR
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Mantis 7 out of 10
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Posted by TrustedShops User on Tuesday, 21 Apr 2020.

part of order missing_i ordered 2 spark plugs but only one was in package, I paid for two

DELIVERY: GOOD
SERVICE: FAIR
Review of Mantis 10 out of 10
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Posted by TrustedShops User on Tuesday, 21 Apr 2020.

I have the ergonomic 4 stroke petrol machine it arrived 3 weeks ago and I seem to be using it more every day. Took a couple of days to get used to working backwards, but now I am in charge. I am amazed at the power generated by the very quiet 25cc engine, at present I am grinding up 2 old large compost heaps. The end product is better than any shop bought compost. Expensive but worth every penny.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Mantis 2 out of 10
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Posted by TrustedShops User on Monday, 20 Apr 2020.

Don`t bother with them no goods have arrived,no response to my email either, will be requesting a refund.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Mantis 2 out of 10
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Posted by TrustedShops User on Saturday, 18 Apr 2020.

I ordered a composter as the product had been highly recommended. However, box was open on delivery, large amount of missing items, loads of emails sent to different email addresses- no reply or they only deal with tillers! Referred to France - no help either. Website gives no details on returns or missing parts process. appalled with lack of service and help from them. These are not cheap product

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Mantis 2 out of 10
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Posted by TrustedShops User on Wednesday, 15 Apr 2020.

The products have not arrived. I have no notifications about the delivery or even the order confirmation and no one responds to emails. Where is my package?

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Mantis 10 out of 10
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Posted by TrustedShops User on Tuesday, 14 Apr 2020.

Quick delivery and good service

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Mantis 9 out of 10
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Posted by TrustedShops User on Tuesday, 14 Apr 2020.

The tiller wouldn't start, it was sorted quickly but the instructions didn't translate fully from French to English.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: GOOD
Review of Mantis 2 out of 10
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Posted by TrustedShops User on Tuesday, 14 Apr 2020.

2 weeks and still no delivery, no communication... Terrible service

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Mantis 2 out of 10
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Posted by TrustedShops User on Monday, 13 Apr 2020.

Still waiting for goods

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Mantis 4 out of 10
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Posted by TrustedShops User on Monday, 13 Apr 2020.

Pre-paid order arrived 08-04-20 with three items missing. Could not contact anyone by telephone or email shown on Sales Invoice. Have also tried another couple of emails to separate Mantis email addresses and still waiting for a response. Appreciate the present virus problem and Easter week-end but I thought I would have had some response.

DELIVERY: FAIR
GOODS: POOR
SERVICE: VERY_POOR
Review of Mantis 10 out of 10
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Posted by TrustedShops User on Monday, 13 Apr 2020.

Prompt delivery,exceptional under present conditions !!

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
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Review Summary



Mantis has received a rating of 8.31 out of 10 based on 61 user reviews.


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