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Reviews of Massimo Dutti

Massimo Dutti

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Review of Massimo Dutti in London 2 out of 10 new

Posted by Caroline Latham on Monday, 09 Apr 2018.

Rude (and very incompetent) staff! There is a male salesman working in this store during the 6 pm shift who is not only incredibly rude but also doesn't know how to do his (low skilled job). I suspect he is illiterate too. Monday 6 pm, King' Road, I tried to return in store a shirt I bought online, in the original box, with all tags and the RECEIPT with the barcode and full description of the item. This paper came with the parcel (in a pretentious envelope that Massimo Dutti insists on using in order to fake a class it will never have). Thus I assumed this paper that says "receipt" on top would be enough to return the item. However, the salesman said otherwise in a disgustingly crude manner. Well, now I have to ask Dutti customer service to track my purchase through my credit card number.

Here's an advice: save your money and buy your clothing at Prada or H&M, instead. Seriously! At least these 2 stores fulfill what they promise! Meanwhile Massimo Dutti is neither a truly chic store (because those actually know how to treat their customers), nor is it cheap enough to match most of their products made of polyester.
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Review of Massimo Dutti Kensington in London 10 out of 10

Posted by Cho Lujas on Friday, 02 Mar 2018.

Very quiet and well presented shop with friendly shop assistants.
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Review of Massimo Dutti Kensington in London 10 out of 10

Posted by Lyudmila Dimetros on Saturday, 30 Dec 2017.

Nice store. Transvestite assistant was scary!
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Review of Massimo Dutti Kensington in London 10 out of 10

Posted by Navid Anayati on Saturday, 23 Dec 2017.

Fashion clothes of high quality at competitive prices.
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Review of Massimo Dutti in London 2 out of 10

Posted by Elizabeth Philp on Thursday, 19 Oct 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Terrible customer service! The store insisted on putting an online order through for me, as they didn't have the right size in stock (I was happy to do this at home.) Despite me asking for home delivery, the parcel came to the shop. The shop refused to do anything with the parcel other than hold it for at least a month. They wouldn't even refund me. I couldn't get to the shop and ended up having to ask a favour of a friend.
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Review of Massimo Dutti in London 2 out of 10

Posted by Tom Leetrakul on Thursday, 12 Oct 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
The cashier lady with an accent from Southern Europe should be fired for shouting at the customer. I have been a long time customer of Massimo Dutti visiting several store in several countriess, and this one is by far the worst. The security manager is exceptional in helping us solve out the situation.
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Review of Massimo Dutti Kensington in London 8 out of 10

Posted by Felicito Simon on Friday, 06 Oct 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Excellent location. Very close to bus stops.
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Review of Massimo Dutti Kensington in London 2 out of 10

Posted by Selena Iyaz on Thursday, 05 Oct 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I had been clicked to collect but it took 13 days there are no message no an email . I call 2 times to find out ?????? And then I come to collect item the rude English employer doesn't say any thing just rude english employer doesn't say anything just kept quiet and go to talk to colleagues ideology systems and culture so rude .
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Review of Massimo Dutti in London 10 out of 10

Posted by Aivaras on Sunday, 28 May 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Best customer service ever!
You can't ask for more. Laura helped us to to find all we needed
Highly recommend store!
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Review of Massimo Dutti in London 2 out of 10

Posted by ANDREA LAZARO on Wednesday, 08 Feb 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Very bad experience!, they lost the Items I had purchased and now these is no longer available. (It is not just say the problem, provide solution to the customer would be the best).

Ps. Unsatisfied former loyal customer.
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Massimo Dutti has received a rating of 5.80 out of 10 based on 10 user reviews.


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