The staff were extremely friendly, products range was great, a bit expensive though but worth a try, i bought above £60 and i got 2 free samples (very good size) and the counter i got another perfume for free, packing is great and although I have bought product for someone else but i am going to try the samples and if they were good am coming back.
I love Molton Brown products and they make the best gifts. 2 starts because I recently went to the Covent Garden store and received great service but the service at Broad st was quite the opposite. I ended up not wanting to spend my money there. Every shop assistant pounced on every male that walked into the store, but I wasn’t even acknowledged. I had to ask for help when I could find what I went in for and had done 3 looped round the store. Then they were extremely unhelpful. They don’t care about their customers just about making sales.
Visited the store at the weekend with five friends, what an experience made special by the staff, on entering the shop were given a mince pie and a glass of fizz. Big shout out to Brian who made our visit so much fun 👏🏽
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. My partner and I purchased a birthday present and early xmas present today and was served by the store manager - fantastic service coupled with great products. The manager is a credit to the business! Thanks
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Have been a customer at the Covent Garden Store for a few years. The team are fantastic and really look after me. They know their product very well and allow you time to browse and there to help if you need it....5 stars in my eyes!!
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Came here with my wife to just browse while shopping in the area. The fragrance in the air just before stepping in the store was inviting and we couldn't resist. The sales persons were so friendly and not pushy at all unlike the ones in the states. We were given many samples along with our purchase and it just tells you that they put time and effort in making sure you walk away very satisfied not just with your purchase but with the whole experience of coming into a Molton Brown store. Please expand and open stores in LA!
Molton Brown has received a rating of
9.00 out of
16 user reviews.
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