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Parcel Monkey

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Parcel Monkey is the low cost way to send parcels within the UK and Internationally. They pick up your item from your home or work place so there is no need to drive into town and park your car; they also offer free insurance and free SMS tracking alerts to your mobile phone. What's more, they won't be beaten on price!

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Totally Unprofessional small outfit 1 out of 10

Posted by ivertech on Tuesday, 09 Feb 2010.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
They do not respond to problems after 5 months. Ignore financial settlemts. Spend [edit] no time on customer service.
No Accountability, Very Poor Customer Service & No refund 1 out of 10

Posted by FAIRTRADE in North West London on Saturday, 30 Jan 2010.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I thave used this company three times now. Twice with no problem but on the third time my parcel was not collected & I had no response to my emails until it was too late. My claim for a refund was apparently sent to the claims department but one month on, many emails later and two letters sent I have had no word from the claims department and no refund! Every time I contact them (you can contact them via email only the phones are not picked up) I am 'fobbed off' with a message that says my claim has been forwarded to the claims department. I suggest you stay away from this company as there is no accountability when things go wrong.

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