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Posted by maryqueen on Saturday, 29 Nov 2008.
ordered something from the internet and thought i would get it in 24hr but parcelforce refused to deliver to my house, they delivered to the postoffice but they refused to come to my house. I asked them to redeliver to my house and they just returned to sender.....bizzare or what!!! I WILL NEVER ORDER FROM SOMEONE THAT USES THEM TO DELIVER TO THEIR CUSTOMERS
Posted by norahmuir in London on Thursday, 31 Jul 2008.
On 24th June a parcel sent to me from Morocco arrived at Parcelforce's international hub. When it hadn't arrived some weeks later I was fobbed off with a tale of it being with customs but when I checked with customs giving them the tracking number, the parcel had never been presented to them. I continued to harrass parcelforce and for some considerable time was sent standard unimformative replies. Finally they claimed to have found my parcel after I had provided them with a description of the parcel and contents. A parcel was duly delivered and guess what is was somebody else's parcel. They had simply found another parcel and slapped a label with my name and address on it. How's that for service? I would be very interested in hearing from other Parcelforce customers with similar experiences especially those who have taken legal action or involved the police.
Posted by kelly higgins in doncaster on Monday, 28 Jul 2008.
i am awaiting a parcel that was sent from america this parcel arrived in the uk on the 24th of july since then all parcel force can tell me is it is awaiting customs charging. this is a joke surely then could of charged it or sent it by now i shall never use their services again as anyone esle expericed this problem .
Posted by Lehcar in Northants on Friday, 27 Jun 2008.
Sent a parcel via Parcel Force to Manaco on their 3 to 5 International Standard sevice. Still not there a month later and customer services don't want to know.
Sign up to this No.10 petition started by a Parcel Force customer.
People power - make them accountable or bankrupt them.
Posted by kenthetuner in HAMPSHIRE on Sunday, 23 Mar 2008.
Twice parcel force recon they tried to deliver but could not find my address. I don't think they tried because I live next door to a post office!
WHEN DOES NEXT DAY MEAN NEXT WEEK ?
WHEN PARCEL FARCE TAKES YOUR MONEY!
Posted by userrev in London, UK on Friday, 18 Jan 2008.
Parcelforce Worldwide takes absolutely no pride in delivering a package on time or in customer concerns. My sister sent me a Christmas package on 18 Dec. It was finally delivered on 10 Jan. I was not in and Parcelforce then confirmed 2 redeliveries with me. I made it a point to stay home all day, twice, and it was never delivered.
I sent a query to customer service the first time it was supposed to be redelivered and it was not answered. After the second time, I spent the time trying to navigate its phone system (which just tries you to get to use the website) and spoke to a representative. He told me the package could never be redelivered because they left it at a post office 1 mile from my flat and I would be charged 50p to pick it up there!
I asked why then did they confirm two redeliveries with me if they didn't intend to redeliver the package? He said he didn't know. I asked why my customer service complaint wasn't answered. He said he didn't know. I asked why they spent it to the post office even though I didn't authorize it. He said they are 'allowed' to. I asked to speak to his manager. He said 'ok, wait.' Then he he came back and said 'hello?' And I said, 'it is still you.' He said 'i am my manager now.'
I can't fathom the incompetency within this company. I can't believe they've left me waiting over one month for a package and expect me to go out of my way to pick it up AND spend extra money doing it.
I asked that they pick up the package from the post office and redeliver it to my flat. He said they are not allowed to do that. They are a pickup and delivery service for crying outloud!
At all costs avoid these fools. If you ever get your package the costs will be far higher than you ever expected.
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