Purchase over 100 sq metres of flooring from Posh. Significant damage in 7 packs, we used as much as we could but we were short by 4 packs. Emailed and spoke to them. They would not send replacement packs (out of stock for the foreseeable future) and said I should source it elsewhere at my own expense. Would not offer compensation as it was over a '30 day' policy. Something to be aware of as they seem to be more concerned about their bottom line than making sure their customers get good quality product. Nice floor.. apart from the split and broken pieces.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. My experience with Poshflooring has been positive from start to finish. The samples received were not only high quality but arrived swiftly. I received a follow up call from Chris Ashcroft a few weeks later asking how I got on with the samples, there was no pushy sales talk from him at all, he was polite, friendly and helpfully answered my questions.
The oak flooring I chose was low in stock but I wasn't quite ready for the delivery at that stage so Chris agreed to have the order stored securely in the warehouse until I needed it. It turned out that I needed the flooring quicker than I had originally planned and Chris went above and beyond with his efforts to make sure I got the delivery as quick as possible.
I'm very impressed with the customer service received and would 100% use Poshflooring again.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Ordered one sample to compare with another however after 6 days since it was sent not too impressed with the service so far. Hopefully it arrives soon or I may just have to write off this company. Edit: I was contacted by the company after my review and the sample had been sent however did not arrive. Received said sample a few days ago and was very impressed. I had already checked over several different samples and this one really impressed me it is the Oak engineered flooring. Some of the other samples were not of the same quality particularly the plywood base. The plywood on this sample showed no voids which in my opinion is just as important as the top finish. The one I almost settled for was not quite as smooth a finish and was £7.00 a metre more expensive. Now I am sitting in the kitchen waiting for the arrival of 18 packs of Oak engineered flooring. Very impressed by the willingness and help from all of the staff I have spoken to. Would I give it give 5 stars? Yes.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Excellent customer service. Chris Ashcroft was polite, efficient and very helpful. I only needed one more pack of wood to finish my floor and he came up with a realistic and sensible price to courier it to me. Nothing was too much trouble. So refreshing to have such exemplary customer service. Thanks Chris.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. I have heard from friends about engineered flooring but wanted an expert view and this was very well explained on the site. There is an excellent selection of flooring; thickness, width and length as well as choice of colour and design. The 'cherry' for me is the availability to choose samples and, as I am not in a hurry, the service was free of charge. All round great service and an excellent site. Thank you. Judith Whale
Posh Flooring has received a rating of
8.40 out of
5 user reviews.
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