Worst customer service by new manager Kerry .. she was mean , unfriendly and rude dealing with a refund . She cares less about customers coming back to store . Even told me the wrong shop policy as I spoke to main manager and she said she is just new and don't know much . She dealt badly with the refund situation and made me leave angry and she didn't even apologize. Their refund is only 14for full price items and a week for sales items which is bad . She was complaining that she is ill and shouldn't be there but had no choice as no one to cover her . I complained to head office whom was awful and backed her up . This company clearly don't care about people coming back at all & took over 30 minutes to get item I ordered on line from inside and didn't even apologize. No manners !!
Amazing experience in store today, the lovely lady working the changing rooms could have been any more helpful. Came in looking for bridesmaid dresses and found the one will be back Saturday with the other bridesmaids to purchase. She got us different sizes, took photos for us and commented on how they looked. Really lovely.
I love this store,can I just say the person below what a rude and bad mannered individual so your saying someone is jealous of you because of your looks! And you wonder why you most likely got bad service! I have reported your comment luvvie!!
Was in the store Saturday and just like usual always get great service the staff all go out of there way to help and please. It's just a shame for the Emilias of the world showing there age must be what 10 years old! If you was my child i would be ashamed and also it's not a playground. What was you doing in the clothes to be spoken to on damaging the clothes?
Anyway always a pleasure - quiz girls I won't knock you down or think your jealous of me !
FALSE ADVERTISING, REALLY BAD CUSTOMER SERVICE & STAFF ARE RUDE AND HAVE DISCUSTING ATTITUDES AND WILL ALSO TRY TO RIP YOU OFF
THIS STORE ADVERTISES AT LOWER PRICES BUT THEN TRIES TO CHARGE MORE AT THE TILL HOPING THAT YOU WON'T NOTICE. WHEN I QUESTIONED THE PRICE I WAS TOLD THAT THE TAGS WRONG AND BASICALLY ACCUSED OF SWAPPING THE TAGS. I WAS MADE TO FEEL LIKE A CRIMINAL BY THE VERY RUDE STAFF AT THIS STORE. IN THE END I TOLD THEM TO KEEP THE STUFF AND WENT ELSEWHERE. WILL NEVER BE USING THIS STORE OR ANY OTHER QUIZ STORE AGAIN. ONLINE CUTOMER SERVICE WAS ALSO SHOCKING TOO WHEN I COMPLAINED TO HEAD OFFICE THEY BASICALLY DIDN'T CARE. I AM NOW TAKING THIS FURTHER WITH TRADING STANDARDS
Been in quiz this evening & my daughter tried on a pair of jeans £29.99 there was a save £7 ticket on the hanger the jeans were too big so she fetched a size smaller again save £7 on the hanger, jeans fit lovely took them to the till girl took £7 ticket off the hanger jeans came through at £29.99 so my daughter said I thought there was £7 off so the girl called the manager, were did you have them from the manager said so my daughter showed her. Well because there wasn't multiple even though there were two pair stating save the manager said they had been put on there wrong & unless it was on all the jeans she wasn't going to reduce them for us the price needed to be on the actual item, well we looked round the shop & the save was on all the hangers not individual items. I told her we didn't have the time to waste trying on items which were clearly marked up wrong she said well I'm not going to reduce them so do you want another pair I said no you should be doing your job correctly, I will bear that in mind she said have a good evening sarcastically. Well all I can say is some people need to show some manners and not to make customers feel like we moved the tickets just because someone clearly didnt do their job.
Very rude staff and poor customer service. While I was looking at a potential prom dress, a member of staff came over and was rather aggressive for no apparent reason, asking why I was looking at the item in a demanding tone. She then proceeded to be rude to my friend who went to try a dress on and even tried threatening her, saying “By the way, if any damage is done to the products you’ll have to pay.” She then went so far as to interrupt her while trying it on to say “You might as well let me know now if you’ve caused any damage.” I’m not sure if she was just in a bad mood (though she was very friendly to the other customers) but it was highly unprofessional. In fact, it was rather evident that she was in fact jealous of myself and my friends, though I am not too sure why - perhaps because of our youthful good looks (something she clearly tries far too hard to have). We will never be purchasing from quiz in future and we will not recommend it to others. Very disappointed.
Got my daughters prom dress from here, and recently got the Christmas dress for the works do, staff have been helpful and beyond, couldn't thank the girls enough, had to have a refund on an item today and there was no quibbling, just good customer service, thanks girls :)
Customer Service at this shop is fantastic, I walked into Quiz needing 4 outfits, the two shop assistants within half an hour had picked me 4 dresses with co-ordinating shoes and most of it was in the sale!
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Nice clean store. Staff very friendly and helpful. Unique clothes. Wife said she likes some of them. Tho we didn't buy anything. Just looking ad it was in Westfield when we were there shopping in other stores.
Quiz Clothing has received a rating of
6.24 out of
25 user reviews.
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