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Repaircare

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Review of Repaircare 4 out of 10 new

Posted by TrustedShops User on Friday, 19 Apr 2019.

Unfortunately I had a poor experience on this occasion. I requested repaircare service to fix an oven that isn't heating up properly. I paid £135 at the time of ordering and an engineers appointment was arranged for Thu 18 Apr. The engineer did not attend as arranged although a note on the online repair status stated he had. This was untrue. No new appt has yet been arranged. Disappointed


SERVICE: POOR
Review of Repaircare 2 out of 10 new

Posted by TrustedShops User on Tuesday, 16 Apr 2019.

Lied to by engineer who led me to believe it could be repaired. No contact from repaircare to inform me it wasn't going to be repaired. False information put on their system about contact with me. Still left without a washer dryer currently due to ongoing saga. Been waiting to hear from management as would like some for of compensation due to inconvenience caused by poor communication.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Thursday, 04 Apr 2019.

Unprofessional, from telephone assistant to the repair Engineer. Very poor service...didn’t even arrive on the day the service was booked in for. When he did arrive week or so later botched the repair. A refund was requested but a call out charge of £45 was deducted. Not a full refund as they claim on their web site.
The Repaircare should be rebranded... Don’tcare

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 4 out of 10

Posted by TrustedShops User on Thursday, 28 Mar 2019.

Engineer booked for Wed 27/3/2019 ( nobody turned up ) no phone call on home phone or mobile Website tracking stated reschedule from 27/3 to 27/3 ?????
wrote complaining regards this no feedback forthcoming Phoned up on 28th and told engineer had left a message (not true) engineer arrive early on 28th said that was when he was booked Carried out repair with no problems

DELIVERY: VERY_POOR
GOODS: GOOD
SERVICE: VERY_POOR
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Friday, 22 Mar 2019.

Very poor service, engineer did not perform repair after telling us that the dishwasher was unrepairable and we still got charged the call out fee. Under their t&cs we shouldn’t be charged but they stated that we chose to cancel the repair Yes we did because the engineer said it was unrepairable... disgusting

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 8 out of 10

Posted by TrustedShops User on Tuesday, 19 Mar 2019.

I asked to have the engineer for the Wednesday, but they said the engineer had made a date fir 11th. The engineer didn't have the part needed, so he came back on the 18th. to complete the work. It was a "Broken fan" and he hadn't come across this trouble on a relatively new fridge/freezer.
He was very polite and apologetic. All ends well.
Thank you.

DELIVERY: GOOD
GOODS: GOOD
SERVICE: GOOD
Review of Repaircare 10 out of 10

Posted by TrustedShops User on Monday, 18 Mar 2019.

Spoke to a lovely agent called Jade who booked my repair for me. She was very professional and a joy to speak with. The engineer that attended called 30 mins before arrival as requested. The repair was done quickly and efficiently. I'm very happy with the price that i had paid and even happier that i now have a fully functional washing machine. THANK YOU REPAIRCARE

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Repaircare 10 out of 10

Posted by TrustedShops User on Thursday, 14 Mar 2019.

The whole experience from start to finish has been exemplary. They have been efficient and polite and delivered a first class service. My sincere thanks for an excellent service.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Thursday, 14 Mar 2019.

They don’t do the repair, subcontractors do, watch out you could get roped in, my repair was done 8days after my chosen date.not a good experience

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 7 out of 10

Posted by TrustedShops User on Tuesday, 12 Mar 2019.

I booked for a Monday as I would be at home. No one arrived and when I checked I found I’d been rescheduled for Tuesday when I wouldn’t be here. Kept the appointment and got a friend to man my house. Got back just before the repairman. He was brilliant,even though he’d been given the wrong part he had a spare in his van and did a really good job.

DELIVERY: POOR
GOODS: GOOD
SERVICE: EXCELLENT
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Monday, 11 Mar 2019.

Extremely poor customer service and communication, promised two different days for the engineer to arrive of which he did not attend either, still waiting for the repair to be fixed. Avoid using this company if possible

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 6 out of 10

Posted by TrustedShops User on Sunday, 10 Mar 2019.

It took just over 3 weeks to complete.
Poor communication.
The job appears to be ok.

DELIVERY: POOR
GOODS: GOOD
SERVICE: GOOD
Review of Repaircare 10 out of 10

Posted by TrustedShops User on Friday, 08 Mar 2019.

Both engineers were cheerful and enthusiastic about their work. The first identified the problem and ordered the parts. The second, just a couple of working days later, effected the repair. Very pleased to be able to repair (rather than replace) our oven. New ovens, especially double ovens, do not come cheap Thank you. An excellent service

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Friday, 08 Mar 2019.

Two engineers came three times and couldn’t fix a simple problem. On top of this they weren’t helpful when asked questions and neither was the woman working in customer service. Will never use or recommend this company to anyone.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 10 out of 10

Posted by TrustedShops User on Friday, 08 Mar 2019.

Good, reliable service

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
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Review Summary



Repaircare has received a rating of 6.51 out of 10 based on 125 user reviews.


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