Unfortunately I had a poor experience on this occasion. I requested repaircare service to fix an oven that isn't heating up properly. I paid £135 at the time of ordering and an engineers appointment was arranged for Thu 18 Apr. The engineer did not attend as arranged although a note on the online repair status stated he had. This was untrue. No new appt has yet been arranged. Disappointed
Lied to by engineer who led me to believe it could be repaired. No contact from repaircare to inform me it wasn't going to be repaired. False information put on their system about contact with me. Still left without a washer dryer currently due to ongoing saga. Been waiting to hear from management as would like some for of compensation due to inconvenience caused by poor communication.
Unprofessional, from telephone assistant to the repair Engineer. Very poor service...didn’t even arrive on the day the service was booked in for. When he did arrive week or so later botched the repair. A refund was requested but a call out charge of £45 was deducted. Not a full refund as they claim on their web site. The Repaircare should be rebranded... Don’tcare
Engineer booked for Wed 27/3/2019 ( nobody turned up ) no phone call on home phone or mobile Website tracking stated reschedule from 27/3 to 27/3 ????? wrote complaining regards this no feedback forthcoming Phoned up on 28th and told engineer had left a message (not true) engineer arrive early on 28th said that was when he was booked Carried out repair with no problems
DELIVERY: VERY_POOR GOODS: GOOD SERVICE: VERY_POOR
Very poor service, engineer did not perform repair after telling us that the dishwasher was unrepairable and we still got charged the call out fee. Under their t&cs we shouldn’t be charged but they stated that we chose to cancel the repair Yes we did because the engineer said it was unrepairable... disgusting
I asked to have the engineer for the Wednesday, but they said the engineer had made a date fir 11th. The engineer didn't have the part needed, so he came back on the 18th. to complete the work. It was a "Broken fan" and he hadn't come across this trouble on a relatively new fridge/freezer. He was very polite and apologetic. All ends well. Thank you.
Spoke to a lovely agent called Jade who booked my repair for me. She was very professional and a joy to speak with. The engineer that attended called 30 mins before arrival as requested. The repair was done quickly and efficiently. I'm very happy with the price that i had paid and even happier that i now have a fully functional washing machine. THANK YOU REPAIRCARE
I booked for a Monday as I would be at home. No one arrived and when I checked I found I’d been rescheduled for Tuesday when I wouldn’t be here. Kept the appointment and got a friend to man my house. Got back just before the repairman. He was brilliant,even though he’d been given the wrong part he had a spare in his van and did a really good job.
Extremely poor customer service and communication, promised two different days for the engineer to arrive of which he did not attend either, still waiting for the repair to be fixed. Avoid using this company if possible
Both engineers were cheerful and enthusiastic about their work. The first identified the problem and ordered the parts. The second, just a couple of working days later, effected the repair. Very pleased to be able to repair (rather than replace) our oven. New ovens, especially double ovens, do not come cheap Thank you. An excellent service
Two engineers came three times and couldn’t fix a simple problem. On top of this they weren’t helpful when asked questions and neither was the woman working in customer service. Will never use or recommend this company to anyone.
Repaircare has received a rating of
6.51 out of
125 user reviews.
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