After requesting a service call on Friday the first engineer came on the following Monday but could not fix the fridge freezer as he did not have a regassing kit with him. There was no availability of engineers before the following Monday. The second engineer then came and regassed the system. The appliance now seems to be working properly although engineer warned against filling the freezer yet
When I informed repaircare by email that the scheduled engineer had failed to arrive, I was phoned within a couple of hours to arrange another appointment two days later with the date and time sent by text. The second engineer, Paul arrived on time and immediately diagnosed and fixed the electrical fault on my Cannon cooker quickly and without any fuss - full marks for customer service.
The repair man came as arranged and completed the repair very quickly. However he left without clearing the drum of the washing machine which still had some shreds of plastic inside the drum casing. It was shreds like this which had caused the blockage in the first place. However, the machine does now perform efficiently,
The engineer was very professional and diagnosed the problem within ten minutes. Very impressed with work and professionalism of Pete at all times, very quick and job completed within 45 minutes. A job well done, I would use this company again.
In store computer system very slow and poor operation gave sales staff a problem. However despite this, sales person gave good service. Delivery team friendly and efficient and arrived within the stated time.
4 day wait for fridge/freezer engineer. Compressor failed, replacement required. 2 more days before informed repair could not take place. Cost of replacement compressor at buyspares.co.uk £221.91 - within £250 limit. Result 2 weeks and 3 days without fridge in hottest summer for years.
Repaircare has received a rating of
6.57 out of
61 user reviews.
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