Reviews of Repaircare
Repaircare
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Posted by TrustedShops User on Saturday, 19 Sep 2020.
Samsung fridge freezer stopped working went online to repair.co.uk beginning of August 2020 , an engineer diagnosed as faulty circuit board waited for repair for over month patiently. On the 18 Sept 2020 engineer finally came to replace circuit board, a day later the fridge still not cooling or working properly.
I made a very poor choice going to them, will not be using them ever again. Not Happy
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
I made a very poor choice going to them, will not be using them ever again. Not Happy
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
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Posted by TrustedShops User on Saturday, 22 Aug 2020.
This is a scam company, save your money. I have been waiting 10 days (so far) for a refund after they failed to repair my appliance. I have been fobbed off, time and time again, being told that my refund is being processed
I wish I’d had the sense to read the reviews before booking. And the whole trusted shops is totally misleading and just as bad. Almost 70% bad reviews! Says it all
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
I wish I’d had the sense to read the reviews before booking. And the whole trusted shops is totally misleading and just as bad. Almost 70% bad reviews! Says it all
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare
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Posted by TrustedShops User on Friday, 21 Aug 2020.
Job booked for today, Co rang at 14.11 to say they won't be attending and were just ringing to find out the problem and then they would order the parts (on the basis of my information??) and then they would fix it as soon as they could. No time scale given. I have contacted repaircare by e-mail cancelling this order and asking for money back Will advise if money is returned.
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare
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Posted by TrustedShops User on Friday, 29 May 2020.
terrible no repair don't book call or use takes money and does not do job
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare
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Posted by TrustedShops User on Friday, 03 Apr 2020.
After waiting 2 weeks, a repair to my oven was attempted. After the engineer left I went to use my oven the next day but the same fault appeared as before. I had to a wait further week for the engineer to return for him to order more new parts. I have learnt today that the new parts are not in stock and I do t know how long I will have wait. I have been without an oven for 4/5 weeks. Very poor!
SERVICE: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare
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Posted by TrustedShops User on Friday, 13 Mar 2020.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Appalling experience. Took my money. Did not provide the service. Refused full refund even though they are proven to be in the wrong. DO NOT USE!
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Appalling experience. Took my money. Did not provide the service. Refused full refund even though they are proven to be in the wrong. DO NOT USE!
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
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Posted by TrustedShops User on Thursday, 20 Feb 2020.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Oven couldn't be repaired on the Day, engineer said had to order parts. Took 2 months in the end to get fixed as parts were delayed from the Manufacturer, but overall when they did get the parts, the service was swift and professional.
DELIVERY: FAIR
GOODS: EXCELLENT
SERVICE: EXCELLENT
Oven couldn't be repaired on the Day, engineer said had to order parts. Took 2 months in the end to get fixed as parts were delayed from the Manufacturer, but overall when they did get the parts, the service was swift and professional.
DELIVERY: FAIR
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Repaircare
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Posted by TrustedShops User on Monday, 06 Jan 2020.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
First booked visit missed, they phoned on the day to change it to a few days later, engineer arrived and diagnosed the fault, took part no's, ordered the parts, parts arrived a month later and were the wrong parts now have new parts on order, supposed to be in by now as next engineer visit booked for tomorrow, just had a call to say due in 31 Jan, it is unacceptable, 2 months to possibly repair
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
First booked visit missed, they phoned on the day to change it to a few days later, engineer arrived and diagnosed the fault, took part no's, ordered the parts, parts arrived a month later and were the wrong parts now have new parts on order, supposed to be in by now as next engineer visit booked for tomorrow, just had a call to say due in 31 Jan, it is unacceptable, 2 months to possibly repair
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
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Posted by TrustedShops User on Thursday, 21 Nov 2019.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Terrible service from this company recommended by Currys to repair my fridge. After 3 visits over 4 weeks the engineer replaced the main control board with one "not exactly the same but should be OK" in his words - 2 days later an error code E3 showed and the food inside started to freeze After 2 more weeks a replacement was installed, but no idea what damage this has done. Totally unacceptable.
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Terrible service from this company recommended by Currys to repair my fridge. After 3 visits over 4 weeks the engineer replaced the main control board with one "not exactly the same but should be OK" in his words - 2 days later an error code E3 showed and the food inside started to freeze After 2 more weeks a replacement was installed, but no idea what damage this has done. Totally unacceptable.
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare
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Posted by TrustedShops User on Tuesday, 15 Oct 2019.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Placed order (October 10) to repair my oven on October 14 for which I had to pay £125 in advance. On the 11th I received a voice message advising that a part had to ordered and that they'd be in touch when the part arrives.
Because they had no idea what, if any, part was needed I became suspicious and tried cancel but just hung on for 30 minutes and gave up. Next day I managed to actually talk to
DELIVERY: VERY_POOR
SERVICE: VERY_POOR
Placed order (October 10) to repair my oven on October 14 for which I had to pay £125 in advance. On the 11th I received a voice message advising that a part had to ordered and that they'd be in touch when the part arrives.
Because they had no idea what, if any, part was needed I became suspicious and tried cancel but just hung on for 30 minutes and gave up. Next day I managed to actually talk to
DELIVERY: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare
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Posted by TrustedShops User on Friday, 11 Oct 2019.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I was kept well informed by txt and mobile re the time and date of the Engineer visit. The repair could not be completed because a new part was required but the Engineer made sure the appliance would work in the mean time. Excellent service.
DELIVERY: EXCELLENT
SERVICE: EXCELLENT
I was kept well informed by txt and mobile re the time and date of the Engineer visit. The repair could not be completed because a new part was required but the Engineer made sure the appliance would work in the mean time. Excellent service.
DELIVERY: EXCELLENT
SERVICE: EXCELLENT
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Posted by TrustedShops User on Wednesday, 09 Oct 2019.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
This was the second time I've had to have the same old item repaired(my fault). I went back because of the service I received the first time and wasn't disappointed.
DELIVERY: GOOD
GOODS: EXCELLENT
SERVICE: FAIR
This was the second time I've had to have the same old item repaired(my fault). I went back because of the service I received the first time and wasn't disappointed.
DELIVERY: GOOD
GOODS: EXCELLENT
SERVICE: FAIR
Review of Repaircare
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Posted by TrustedShops User on Thursday, 19 Sep 2019.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Really would not recommend using this company for your repairs. Really long wait times just to get through to speak to an advisor around 12 to 15mins (all calls charged at 7p per min).
Engineer told us one thing and then in his report said something completely different, repair care never contacted me with a single update, I had to call them to be told the case has been closed. Terrible Service
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Really would not recommend using this company for your repairs. Really long wait times just to get through to speak to an advisor around 12 to 15mins (all calls charged at 7p per min).
Engineer told us one thing and then in his report said something completely different, repair care never contacted me with a single update, I had to call them to be told the case has been closed. Terrible Service
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
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Posted by TrustedShops User on Friday, 30 Aug 2019.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Terrible service. An appointment was made online for an engineer to repair a faulty fan oven motor - the appointment was not kept. Tried to telephone to chase up but was kept on hold at 7p per minute for an hour and a half in total during three attempts. Unacceptable and not the first time I've tried but will be the last
DELIVERY: VERY_POOR
SERVICE: POOR
Terrible service. An appointment was made online for an engineer to repair a faulty fan oven motor - the appointment was not kept. Tried to telephone to chase up but was kept on hold at 7p per minute for an hour and a half in total during three attempts. Unacceptable and not the first time I've tried but will be the last
DELIVERY: VERY_POOR
SERVICE: POOR
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Posted by TrustedShops User on Wednesday, 28 Aug 2019.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Washing machine wasn’t fixed new part apparently unavailable but the had to chase engineer to find that out. Disappointing that despite saying in their advertising they wouldn’t charge if they couldn’t fix it. They took the money prior to the engineer even looking at the machine
DELIVERY: POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Washing machine wasn’t fixed new part apparently unavailable but the had to chase engineer to find that out. Disappointing that despite saying in their advertising they wouldn’t charge if they couldn’t fix it. They took the money prior to the engineer even looking at the machine
DELIVERY: POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review Summary
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User Opinions of Repaircare
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Average review rating: (146 votes).
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Average review rating: (146 votes).
Overall average rating:
(146 votes).
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Reviews of Repaircare
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