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Reviews of Rigby & Peller

Rigby & Peller

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Review of Rigby & Peller 2 out of 10
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Posted by on Friday, 26 Mar 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
My order was returned to sender but not by me. No card was left by the delivery company so I don’t know even if they attempted delivery

DELIVERY: VERY_POOR
Review of Rigby & Peller 2 out of 10
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Posted by on Thursday, 11 Mar 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Still waiting for delivery. Was scheduled for 1 week ago but never arrived. Says it’s in transit.

DELIVERY: VERY_POOR
Review of Rigby & Peller 2 out of 10
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Posted by on Sunday, 28 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I ordered two bras mid January. A month later I had not received them. I’ve emailed them to find out where they are but just got an automated response. Six weeks after the original order number 38582403424052 still nothing - not even an apology.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Rigby & Peller 7 out of 10
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Posted by on Thursday, 18 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
My order was delayed by UPS for 6wks. Heleen on the helpdesk was marvellous she replied to my quiries promptly and investigated the delays for me. I was given generous options which thankfully were not required as the order eventually arrived.
I am very happy with the fit and quality of the pants and bras.

DELIVERY: VERY_POOR
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Rigby & Peller 10 out of 10
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Posted by on Tuesday, 16 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Very pleased to receive lovely item. Delivery delayed due to Brexit.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Rigby & Peller 2 out of 10
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Posted by on Monday, 15 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Not received goods

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Rigby & Peller 5 out of 10
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Posted by on Tuesday, 09 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Disgraceful length of time from order to delivery. 12th January and received the goods on 9th February in an appalling state. The outer box was badly damaged and some of the smaller boxes inside were badly dented. Need to return a few items and dread to think how long that will take.

DELIVERY: VERY_POOR
GOODS: FAIR
SERVICE: GOOD
Review of Rigby & Peller 4 out of 10
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Posted by on Saturday, 06 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
The package took ages to arrive. Unfortunately the items didn’t fit so we’re returned. Nearly a month later and no refund and no reply to emails.

DELIVERY: VERY_POOR
GOODS: GOOD
SERVICE: VERY_POOR
Review of Rigby & Peller 6 out of 10
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Posted by on Wednesday, 03 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Delivery took nearly a month

DELIVERY: VERY_POOR
GOODS: EXCELLENT
SERVICE: GOOD
Review of Rigby & Peller 6 out of 10
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Posted by on Wednesday, 03 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
The delivery service did not manage my expectations telling me that my parcel would arrive on Thursday 21 January but then updating the website several times with messages that repeated themselves back and forth from import scan to Brexit delay and then back to import scan. Finally announcing delivery to be on Thursday 4 February but delivering on Wednesday 3 February.

DELIVERY: VERY_POOR
GOODS: EXCELLENT
SERVICE: GOOD
Review of Rigby & Peller 7 out of 10
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Posted by on Monday, 01 Feb 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I was surprised to find that the goods sent from Belgium. Everything about Rigby&Peller would seem British from the web site & from normal in-store shopping. Even the reasonably priced P&P would seem UK based. The package became caught in the UPS delivery system which repeatedly presented missed delivery expectations & time expired information taking 18 days to arrive. Add a warning to Web Site.

DELIVERY: VERY_POOR
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Rigby & Peller 4 out of 10
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Posted by on Sunday, 31 Jan 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I placed an order 3 weeks ago and I'm still waiting on delivery so the scores for Delivery and Goods are non existent because my order is non existent and there is only a small score for Customer Service as I have had a response to my chasing but the replies have been slow and with little success.

SERVICE: POOR
Review of Rigby & Peller 6 out of 10
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Posted by on Saturday, 30 Jan 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Very poor for delivery because it was so late. However, this might be a little harsh, as it was January! Goods when they arrived did not fit me well, so are going back. Customer service was lovely, but sending bra back is a problem. The advice given out by UPS comes from a robot, and so its impossible to get your answers answered!

DELIVERY: VERY_POOR
GOODS: FAIR
SERVICE: EXCELLENT
Review of Rigby & Peller 2 out of 10
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Posted by on Friday, 29 Jan 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
The items were ordered at the beginning of January, I received an email on 9th January advising items have been shipped. To date I have not received any communication from you & I still have not received my items & there were shipped 3 weeks ago ... incredibly poor.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Rigby & Peller 2 out of 10
Review of Rigby & Peller.
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Posted by on Thursday, 28 Jan 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I ordered my bra over two weeks ago and still no sign of it, very disappointed

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
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Review Summary



Rigby & Peller has received a rating of
9.06 out of 10 based on 7545 user reviews.


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